Location
Flexible Home or Service Based, London

Hours
Full Time

Salary
£48,000 per annum

About the Role
Are you a strategic leader with a passion for HR excellence and social impact? Join Via, a forward-thinking charity committed to supporting people affected by substance use and social exclusion. We’re looking for a dynamic Head of People (HR) Operations to lead our People Team and drive continuous improvement across recruitment, HR systems, and compliance.
As Head of People (HR) Operations, you will:
- Lead the delivery of Via’s People Team Workplan.
- Be the organisational expert on Safer Recruitment and develop our recruitment strategies.
- Oversee HR systems, processes, and compliance to ensure a positive employee experience.
You’ll manage and develop the People Operations team, covering Recruitment, Administration, and Payroll, while driving continuous improvement across all aspects of the employee lifecycle.

Experience
- Significant experience in HR operations leadership, ideally within the charity or non-profit sector.
- Expertise in Safer Recruitment and talent acquisition.
- Proven success in managing HR systems and delivering meaningful data insights.
- Up-to-date knowledge of UK employment law and regulatory requirements.

About you
- A passion for working with socially excluded or vulnerable groups.
- Strong leadership, project management, and stakeholder engagement skills.
- A process improvement mindset to enhance operational efficiency.
- Emotional intelligence and the ability to foster a high-performing, supportive team culture.
- Excellent time management and prioritisation skills in a fast-paced environment.

Qualifications
A CIPD qualification (Level 5 or above) or equivalent (preferred).