Job Title: Homeownership Officer Hours: 35 hours (full time) Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £34,689 Contract: Permanent Application Process Please apply with your CV and a covering letter telling us: - (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role? (b) About one external stakeholder challenge that you’ve had, how you managed it, and what did you learn? (c) A complex lease enquiry that you have resolved (d) When completing multiple tasks with competing deadlines, how do you prioritise? (e) anything else you want us to know about you. Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK. Deadline: 09:00am on Monday 10 June 2024 Interview: Monday 17 June 2024 in person at 102 Blackstock Road Requirements This is an exciting opportunity for an experienced Leasehold professional to join our Homeownership Team. We are looking for a confident, customer focused individual with great interpersonal skills for this busy homeownership officer role. You will bring your knowledge and experience of dealing with leasehold management enquiries from residents, and internal and external stakeholders. You will work closely with the Homeownership Manager to develop the service through improved policies and processes, whilst improving leaseholder satisfaction. Some of the key responsibilities of the role include: Management and delivery of wide range of leaseholder enquires and transactions including, staircasing applications, lease assignments, and Section 20s Welcoming new shared-owners and leaseholders to the service, ensuring that they are aware of roles and responsibilities in complex estate management schemes. Manage the relationship between third party managing agents, ISHA and the residents. You We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities. You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office. Other information About ISHA We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference? If this sounds exciting, we want you on our team. Please do apply. Staff Benefits We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities. Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us on 0300 131 7300, at [email protected] or via post to 102 Blackstock Road, London, N4 2DR. This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.