Job Title: Homeownership Manager Hours: 35 hours (full time) Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: 52,774 Contract: Permanent Application Process Please apply with your CV and a covering letter telling us: - (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role? (b) About one external stakeholder challenge that you’ve had, how you managed it, and what did you learn? (c) A complex lease enquiry that you have resolved (d) How you manage your team to deliver excellent results (e) anything else you want us to know about you. Please note: We can only accept applications from candidates with eligibility to currently work in the UK. Deadline: 12:00pm on Tuesday 11 June 2024 Interview: Monday 17 June 2024, in person at 102 Blackstock Road. Requirements This is an exciting opportunity for an experienced Leasehold professional to join our Homeownership Team. We are looking for a confident, customer focused individual with great interpersonal skills for this busy homeownership officer role. You will bring your knowledge and experience of managing a team to deliver a holistic, customer focused leasehold management service where residents are at the heart of what you do. You will work closely with the Head of Housing Management to develop the service through improved policies and processes, whilst improving leaseholder satisfaction. Some of the key responsibilities of the role include: Management of an end to end leasehold and shared-ownership service to include, staircasing applications, lease assignments, and Section 20s. Recruitment and management of a small team of Homeownership Officers and Customer Service advisors responsible for day-to-day delivery of leasehold and shared-ownership services. Holding third party managing agents and freeholders to account for ISHA and our residents. Working closely with the Service Charge Officer for the setting, and management of service charges You We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities. You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.