About us at Hounslow We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic cabinet, and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form. Our Benefits If you join us, you’ll have access to a range of employee benefits. Read more about these here. About the Role At the London Borough of Hounslow, we have big ambitions. And our Housing and Tenancy Management Services are helping us realise these by transforming how we work for our residents. Right now, we’re looking for outcome-focused officers and performance-driven managers to fill our Housing and Tenancy Services roles. In this role, you’ll play a key role in reassuring and helping residents. It’s about so much more than providing great customer service: it’s about becoming a trusted partner. This means that you’ll take on incredibly rewarding and purposeful work. You must be an experienced tenancy officer and passionate about making a difference while working in the team. You’ll need to find common ground, seek different perspectives, and solve problems with an open and adaptable nature. About the Team You’ll Be Working In The team aims to be preventative in approach, solutions focused and able to transcend organisational structures and traditional models of providing services to deliver the best possible outcomes for tenants. We are estate based, a responsive, proactive service to residents. We look to solve a majority of issues before they escalate, we opt to take a preventative approach. We are a team who are focused on the needs of our tenants and gaining a better in-depth knowledge of tenants needs. We corporate resident engagement and build tenant engagement to ensure we best serve our residents. Some of our aims include: 1. To be visible on our estates and pro-active in resident engagement and the community. 2. To gather good knowledge of our estates which includes current issues, future plans for development, ASB issues so we know how best to plan our strategies. 3. To develop an Estate Intelligence portfolio which will give us an overview of our residents their needs and difficulties. 4. Empower residents and gain their trust in us. About You Key Responsibilities: 1. Day-to-day, you’ll be out and about in the community, making every effort to get to know all our residents. As their first point of contact, you’ll field lots of questions and solve as many problems as you can. Proactive and collaborative, you’ll work with other teams in the council to achieve the right outcomes. 2. You will be a frontline professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. 3. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. 4. You adopt a preventative approach and are solution focussed to ensure that the needs of tenants are effectively met. Your Skills: 1. You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves by supporting them where they need some extra help. 2. You work well with others to ensure tenants live safely and independently in their homes. Essential for the role: 1. You must have a full driving licence in the UK. 2. You must have previous Housing experience. 3. Basic DBS check is required for the role. The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: [email protected] Telephone: 07973900411 Closing Date: 14 August 2024 To apply please click on the apply link above.