Location
Outer London areas including Brent, Barnet, Harrow, Watford and Stevenage.

Hours
Full Time - Hours not specified

Salary
£45,527 Per Annum - Pro Rata

About the Role
Origin Housing is committed to providing great homes, positive people and strong communities. With a history spanning 100 years, we build and manage high quality homes and provide support services for vulnerable individuals in London and Hertfordshire. Our mission is to offer safe, decent, affordable homes and support that improve the wellbeing of our communities.

As a Housing Officer / Neighbourhood Manager, you will manage estates and neighbourhoods across the Brent, Barnet, Harrow, Watford and Stevenage areas. Your role will focus on delivering a proactive, high-quality, customer-focused and efficient neighbourhood property management service to Origin’s residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact and ensuring value for money services.

You will work collaboratively with internal teams and external organisations to provide an exceptional customer experience. Key responsibilities include managing tenancy and estate issues, acting as a central point of contact for residents, managing resident schemes, liaising with departments to implement procedures, completing Fire Risk Actions, monitoring and managing anti-social behaviour cases, and managing new development handovers.

This is a rewarding role that involves building trust and strong relationships both within Origin and with the communities you serve.

Experience
- Extensive social housing experience managing a busy general needs patch.
- Proven ability to manage tenancy issues arising from tenancy agreements or leases.
- Experience managing complex anti-social behaviour (ASB), domestic abuse incidents, and safeguarding residents.
- Skilled in maintaining successful relationships with customers and building sustainable communities.
- Experience establishing and maintaining stakeholder relationships to keep residents safe.
- Strong customer service background with a focus on placing customers at the heart of all activities.
- Confident communicator across all channels and experienced in producing written correspondence for diverse audiences.
- Demonstrated problem-solving skills and professional curiosity.

About you
- A committed ambassador of Origin Housing’s values: Take the lead, Create energy, Build trust, Be generous, Stay grounded, Remember the little things.
- Ability to build trust and strong relationships internally and externally.
- Full driving licence and access to own vehicle for work.

Qualifications
- Not explicitly stated but relevant social housing experience and skills are essential.