Location
Outer London areas including Brent, Barnet, Harrow, Watford and Stevenage.

Hours
Full Time (hours not specified)

Salary
£45,527 Per Annum - Pro Rata

About the Role
Origin Housing is committed to providing great homes, positive people, and strong communities. With a history spanning 100 years, we focus on delivering safe, decent, affordable homes and support services for vulnerable individuals across London and Hertfordshire. We reinvest all surpluses back into our vibrant neighbourhoods to improve the quality of life for our residents.

As a Housing Officer / Neighbourhood Manager, you will manage estates and neighbourhoods across Brent, Barnet, Harrow, Watford and Stevenage. Your role is to deliver a proactive, high-quality, customer-focused, and efficient neighbourhood property management service to Origin’s residents. You will manage all general needs properties and schemes, resolving issues at the first point of contact and ensuring value for money services.

You will work collaboratively with internal teams and external organisations to provide an exceptional customer experience, building relationships and trust within the community and your Origin team.

Key responsibilities include:
- Managing and resolving tenancy and estate management issues
- Acting as the central point of contact for all resident queries
- Managing all resident schemes
- Liaising with departments to stay updated and implement procedures or changes
- Completing Fire Risk Actions assigned to the Neighbourhood Manager
- Monitoring and managing anti-social behaviour (ASB) cases in partnership with external agencies
- Managing new developments handovers

Our Values
Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things

Our Benefits
Origin supports work-life balance through flexible working arrangements and access to collaborative spaces. Benefits include:
- 25 days holiday plus bank holidays, increasing with service, with options to buy and sell leave
- 2 volunteer days annually
- Pension scheme with 4% employer contribution
- Family leave, compassionate leave and enhanced maternity pay
- Simply Health cash plan for health-related expenses
- Interest-free loans for season tickets or large purchases
- Annual staff conference, team away days and meal allowance
- Access to Perk Box savings platform
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus

We also offer extensive learning and development opportunities including induction programmes, course sponsorship, leadership development, mentoring, talent schemes, and professional membership support where required.

Experience
- Extensive social housing experience managing a busy general needs patch
- Proven ability to manage tenancy issues arising from tenancy agreements or leases
- Experience managing complex anti-social behaviour (ASB), domestic abuse incidents, and safeguarding to keep residents safe
- Skilled in maintaining successful relationships with customers and building sustainable communities
- Experience setting up and maintaining stakeholder relationships, working collaboratively to ensure resident safety
- Strong customer service background with a focus on placing customers at the heart of all activities
- Confident communicator across all channels and experienced in producing written correspondence for diverse audiences
- Demonstrated problem-solving skills and professional curiosity

About you
- A proactive and trustworthy individual who can build relationships and trust internally and externally
- An ambassador for Origin Housing who embodies the organisation’s values
- Able to work collaboratively with teams and external partners to deliver excellent customer experiences

Qualifications
- Full driving licence and access to own vehicle for work purposes