We have an exciting opportunity for 2 Housing Services Managers to join our team in London on a full-time permanent basis. You will be responsible for the management of a group of residents within our Affordable (rented) Housing Portfolio, you will be the first point of escalation in the customer journey. The Housing Services Manager is ultimately responsible for the successful completion of the customer journey and the achievement of Customer Satisfaction targets. As Housing Services Manager, you will report to our Housing Operations Manager and work alongside our team of Customer Relationship Advisors, delivering services relating to the customer’s journey from onboarding to the cessation of the tenancy. Managing complex customer enquiries to successful conclusion, liaising with internal and external stakeholders on behalf of our customers to get the best outcome. What we’re looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing Services Manager, but you will also be passionate about customer experience, have a strong grasp of housing and property management and be expected to be a self-starter, capable of resolving problems with their own initiative. You will also be able to demonstrate the below essential skills and experience: Experience of the Social Housing Sector and delivery of Core Housing Services Comprehensive understanding of repairs management including an understanding of health and safety, fire safety and other property standards legislation. Adept at using key applications and able to interrogate systems and understand data and insight and turn this into action. Thorough understanding of housing law and its application within social housing, including experience of enforcement action Excellent oral and written communication skills Demonstrable ability to make informed decisions when assisting and supporting officers in dealing with complex or challenging cases. The ability to manage budgets, ensuring Value for Money Demonstrable results of working across directorates and external organisations, local authorities and other third parties to deliver customer focused outcomes. If you’re interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. This role is with Shepherds Bush Housing Association who are now part of The Guinness Partnership. How do I apply? If you’re interested in joining us and would like to apply for this role, we would love to hear from you! The first step is hitting the ‘apply’ button and submitting your application online. What we can offer you Please follow the link to read more about our great benefits and what we can offer you: https://www.sbhg.co.uk/life-at-sbhg Equality, Diversity, and Inclusion We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders, and customers. To read more about our commitment, please visit the following link: https://www.sbhg.co.uk/equality-and-diversity We reserve the right to close this vacancy early if enough applications are received.