Location
Eastham, Newham, East London

Hours
Full Time – Permanent, 40 hours per week including a 5-hour paid lunch break. Shift patterns and flexibility to be discussed during interview. Contract hours between 08:00 and 22:00 Monday to Friday and Saturday 09:00 to 17:00 on a rolling rotational basis.

Salary
£26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours) plus up to £5,000 area weighting dependent on location.

About the Role
Join Nacro’s CAS-2 team and gain an excellent grounding in the criminal justice system while helping people change their lives. This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low to medium-risk individuals eligible for home detention curfew or bail, helping to keep people out of prison when living in the community on licence is an option, and supporting prison leavers to re-establish crime-free independent lives.
As a Housing Support Worker, you will have varied and rewarding days making a real difference to service users and the wider community, while gaining insight into the criminal justice system.

Key Responsibilities
- Support service users by assessing individual needs, creating safety plans, assisting with housing applications, Housing Benefit claims, and rent payments.
- Manage properties to ensure they meet the Decent Homes Standard, address maintenance issues, and provide guidance on housing-related matters.
- Collaborate with probation services, court staff, and housing authorities to achieve the best outcomes for service users.

Experience
Resilient individuals who maintain a healthy work-life balance. Problem-solvers who think creatively to overcome challenges. Emotionally intelligent and able to understand and respond to human behaviour. Team players eager to collaborate and contribute positively.

About you
Strong interest in engaging with people, adapting communication styles, and making informed decisions. Ability to work professionally while balancing service user needs and Nacro’s wider mission. Excellent organisational skills with the ability to manage multiple priorities. Competent ICT skills (Outlook, Word, Excel) with internal systems training provided.

Qualifications & Requirements
Full UK driving licence. Access to a vehicle with business car insurance (mileage reimbursed at 45p per mile). Willingness to travel for business purposes. Enhanced DBS check and Prison Clearance required. Applicants must have the right to work in the UK. Applications from individuals with lived experience in the criminal justice system are welcomed; a criminal record may not disqualify you from this role.

Benefits
25 days holiday plus bank holidays. Occupational sick pay exceeding statutory requirements. Flexible working options including the ability to work from home between property visits and manage meetings with service users around personal constraints.