Location
East Ham, covering East London.

Hours
Full Time – Permanent, 40 hours per week including a 5-hour paid lunch break. Shift patterns and flexibility will be discussed during the interview. Contract provision is between 08:00 and 22:00 Monday to Friday and Saturday 09:00 to 17:00 on a rolling rotational basis.

Salary
£26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours) plus up to £5,000 area weighting dependent on location.

About the Role
Join Nacro’s CAS-2 team and gain an excellent grounding in the criminal justice system while helping people change their lives. This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low to medium-risk individuals eligible for home detention curfew or bail, helping to keep people out of prison when living in the community on licence is an option, and supporting prison leavers to re-establish crime-free independent lives.
As a Housing Support Worker, you will have varied and rewarding days making a real difference to service users and the wider community, while gaining valuable insight into the criminal justice system.

Key Responsibilities
- Support service users by assessing individual needs, creating safety plans, assisting with housing applications, Housing Benefit claims, and rent payments.
- Manage properties to ensure they meet the Decent Homes Standard, address maintenance issues, and provide guidance on housing-related matters.
- Collaborate with probation services, court staff, and housing authorities to achieve the best outcomes for service users.

Experience
Resilience and the ability to maintain a healthy work-life balance. Problem-solving skills and creative thinking to overcome challenges. Emotional intelligence to understand and respond to human behaviour. Team players eager to collaborate and contribute positively.

About you
Strong interest in engaging with people and adapting communication styles. Ability to work professionally while balancing service user needs and Nacro’s wider mission. Excellent organisational skills with the ability to manage multiple priorities. Competent ICT skills including Outlook, Word, and Excel (internal systems training provided).

Qualifications
Full UK driving licence. Access to a vehicle with business car insurance (mileage reimbursed at 45p per mile). Willingness to travel for business purposes. Enhanced DBS check and Prison Clearance required. Applicants must have the right to work in the UK. We welcome applications from individuals with lived experience in the criminal justice system; a criminal record may not disqualify you from this role.