Location
Twickenham

Hours
Full Time - 36 hours per week

Salary
£25,677 - £30,619 per annum plus essential car user allowance

About the Role
We are currently looking for a well-organised, self-motivated, strong team player, who has the ability to work under pressure and meet deadlines, to join our busy Housing Options team. Your main duties will include checking and passing invoices for payment as well as providing various administrative duties when required. Home visits will also be a requirement to collect documents, agree repayment plans, chase debt, or where fraud is suspected. In return, we can offer excellent conditions of service with a benefits package that includes flexible working hours, a pension scheme, free parking, and at least 23 days’ paid leave per year. This post is identified as a hybrid role supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. Please note that as part of the employment checks, this post has an essential car user allowance attached to it. A valid driving licence and access to a vehicle insured for business use will be required. Successful candidates will be required to use their own mobile device to download and use the Microsoft Authenticator app for secure network access.

Experience
Experience in a similar role is desirable but not essential. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer-facing posts.

About you
You should be a strong team player with excellent organisational skills, able to work under pressure and meet deadlines. A proactive approach to problem-solving and a commitment to providing excellent customer service are essential.

Qualifications
A valid driving licence and access to a vehicle insured for business use are required. This post will be subject to a basic Disclosure & Barring Service (DBS) check.