Identity & Access Management Analyst Title: Identity & Access Management Analyst Contract Type: Permanent x2 Location: West Ham Lane, Stratford and Sale Point, Manchester *Our office in Sale Point, Manchester will be relocating to Old Trafford by early 2025 Persona: Agile, Office based 20-40% Salary: £29,500 - £33,154 pa depending on experience and location Closing date for completed applications: 9th April 2024 Interviews will be held in the week commencing 8th April 2024 via Microsoft Teams Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile.docx An excellent opportunity has arisen for an Identity & Access Management Analyst to join us. This role will help to support the operational Identity & Access Management activities; Recertifications, Joiners, Movers, Leavers (JML), Access Provisioning and IAM Monitoring, in addition to driving continuous improvements and supporting our strategic change projects as our IAM function matures and grows. The role reports directly to the Identity & Access Management Lead. The role holder will work closely with our colleagues in Cyber Security Operations team, Risk & Compliance, HR and Infrastructure Teams, as well as L&Q business teams. You will need to operate at several different levels: from being a team player in IAM, to working alongside technical colleagues in the Infrastructure, Info Sec and other Technology Support teams, for provisioning/de provisioning and entitlement changes for end users. This would suit someone technical and an analytical problem solver who enjoys working as part of a team in an evolving environment. As an Identity & Access Management Analyst, you will be part of the team that’s driving Identity as the new security perimeter. The Identity & Access Management platform is constantly improving the way L&Q users gain access to systems and data. We are big users of Microsoft Active Directory, Azure, Office 365 and love things like identity lifecycle, role-based access, multi factor authentication, and privileged access management as per industry best practices and standards. Key Responsibilities include but not limited to: · Deliver the BAU Identity and Access Management function through the Joiners, Movers and Leavers process in line with established operational processes · Support the Access Management Team Lead with the design, documentation and improvements of the Joiner Mover and Leaver (JML) process that embeds continual improvements in service quality. · Look at prioritising requests and monitoring scheduled Joiners/Movers/Leavers, working closely with HR department. · Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI’s · Work as a key point of contact for IAM related issues through escalation as part of security incidents · Ensure SLAs (service level agreements) are met. · Support improvements to the L&Q’s Security related policies, standards, and procedures Experience/Knowledge: · Experience with Microsoft Active Directory, Office 365 and Group Policy in a large enterprise environment required, · Experience in PowerShell scripting and troubleshooting Active Directory issues desirable, · Experience with Azure AD desirable such as Azure Active Directory built-in and custom roles, Privileged Identity Management, Azure Conditional Access Policies, · Analytical, problem solving and detail-oriented, · Desire to collaborate, share and learn by doing, · Collaborate with other teams in Technology to successfully migrate from old methods to latest for improving User Life Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls, · Excellent communication (written and verbal) and interpersonal skills and ability to work effectively at all levels in a collaborative team environment · Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups. · Strong interpersonal Proactive and self-starter Ability to communicate effectively, both orally and in writing at all levels of the organisation · Ability to read, understand, follow, and enforce procedures · Awareness of Identity Management and Access Governance Experience with managing user access management controls and processes, · Awareness of the guiding principles and underlying requirements of compliance against regulatory requirements such as GDPR · Skills, knowledge & experience of ITIL processes. Ideally hold the ITIL Foundation V3 qualification or higher but not essential. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.