Income Officer Origin – Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role – Income Officer We’re looking for the right person to join our friendly Income Management Team as an Income Officer. To deliver a high-quality rent collection and arrears recovery service. Working as a team to maximise rental income, by contacting customers directly, actioning accounts in line with process, preparing court paperwork and attending court on behalf of the organisation as well as signposting customers to relevant benefit support or specialist money advice agencies. You truly care about customer satisfaction and have good knowledge of the legal possession process. You want to make a difference to our customers lives by being proactive and positive. You will have experience of working in a target driven environment and have a passion for new ideas. This is a great opportunity to make a difference in what is a very challenging time for everyone. The role calls for a highly motivated, customer focused, solution orientated individual who has previous experience of Income Recovery with the ability to be diplomatic and demonstrate strong negotiating skills. What you’ll do You will Take the lead on the recovery of all rent and service charge arrears across all tenure types to reach targets. Direct your energy towards moving cases forward in line with the legal processes and procedures. Build trust by being a confident and customer focused communicator. Liaise with internal and external parties and build relationships. Think of others unconditionally; provide support and negotiate agreements to sustain tenancies. Prioritise conflicting demands and have the ability to work to deadlines whilst maintaining a caring approach to our customers. What you’ll need We’re looking for someone who: Has a minimum of 1 years’ experience in Income Recovery. With good knowledge of the collection of arrears for different tenue types. Has significant practical experience of debt recovery using enforcement procedures within a customer focused environment. Has knowledge of County Court, Small Claims and DIY possession proceedings and the ability to prepare all court papers and present DIY cases in court. Has a good awareness of Housing Benefit, the Universal Credit system, and Welfare Reform and is confident in supporting residents. Has awareness of effective income maximisation strategies and has great negotiation skills. Our Values Our core values are at the heart of how we work Take the lead Create energy Build trust Be generous Stay grounded Remember the little things We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working. A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave 2 additional ‘giving something back’ volunteer days A pension scheme with contributions up to 8% of your salary Family leave, compassionate leave and enhanced maternity pay Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians Interest free loans to help spread the cost of a season ticket or another big purchase Annual staff conference, team away days and annual team meal allowance Access to Perk Box for fantastic savings on everyday purchases and much more Free employee assistance programme Opportunities to join staff network groups Refer a friend bonus We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Job Title below. Closing date for applications: 15 November 2023 Interviews will be held on the 20th November Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. #LI-REMOTE