Independent Retirement Living (IRL) Manager £27,079 - £29,6963 per annum pro rata 25 hours per week Monday – Friday About the role We are looking for a dynamic, enthusiastic and empathetic person to join our Housing team. As an IRL Manager you will deliver a high quality service to residents in one of our five Independent Retirement Living Housing schemes in New Haw. You will be responsible for providing a safe and secure environment for residents whilst promoting independence and encouraging social engagement. You will be the key contact for residents to assist with their enquiries and be responsible for creating a welcoming and supportive environment. You will develop social activities at the scheme; build professional relationships with residents, their families and the Council’s partner agencies; and work within the tenancy services team to delivery an excellent service and contribute to the improvement of customer satisfaction. About you You will: enjoy working with people and developing successful professional relationships with tenants, colleagues and external agencies. have excellent communication skills, as the role requires you to liaise with residents, their families, colleagues, and external agencies to ensure their individual needs are met. understand the needs of older people so you can provide support, advice, assistance and promote choices to enable residents to continue to live independently within their local community. be able to work on your own and use your initiative to deal with difficult situations, and work as part of a wider IRL and tenancy services team be familiar with safeguarding and domestic abuse procedures About Runnymede Runnymede is an ambitious, passionate, and progressive council with a forward thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. You will be working within our tenancy services team within the housing directorate, committed to providing a high quality and professional landlord service, delivering estate services and providing excellent customer services. Benefits Opportunities for working from home depending on service need. 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas Excellent Pension Scheme Free Parking Training and development opportunities Payment of one professional membership per annum Cycle to work + further related discounts Season ticket loan Health and Dental insurance plan after 3 years’ service Mileage allowance How to apply For more information on the role and to apply please visit: Runnymede Borough Council jobs website and Latest vacancies – Runnymede Borough Council. Please ensure you complete all sections on the online form and evidence how you meet the requirements of the role in your personal statement. Please note, CVs on their own will not be accepted. We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at [email protected] or on 01932 425516 who will be able to assist you. For an informal chat about this role please contact Donnalyn Dunn, Senior IRL Manager by emailing [email protected]. Closing Date: Sunday 9 February 2025 Interview Date(s): TBC If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council. Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.