Location: Battersea (and remote working) Salary: £25,000 - £27,000 Benefits: Private Medical Insurance, Pension Start Date: 1st September 2024 Reports to: Global Service Manager Hours of work: Full time Contract: 6-month fixed term contract (with possibility to extend) Language: English (Required) The Company Databarracks is an IT Resilience managed service provider based in Southwest London. We do more than just protect technology – we enable our customers to get on with what they do best when the worst happens. We have grown substantially, winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around. We're a tight, focused team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder. The Role To enhance the experience of Databarracks' most valued customers by providing sharply presented suites of accurate, interesting and meaningful performance data. Can you empathise with customers, analysing and interpreting data related to their services so they are able to make well informed decisions around the solutions they purchase? If you are obsessed with accuracy and love making data tell a story then read on. Responsibilities: Collect, cleanse, validate and transform large datasets from various sources, ensuring data quality and integrity Conduct exploratory data analysis to identify trends, patterns and relationships Create visually appealing and easy-to-understand charts, graphs and diagrams to communicate complex data effectively Analyse historical data and identify patterns to develop forecasting models for service metrics Collaborate with various teams at Databarracks to gather and consolidate data from different sources, including customer databases, service monitoring systems, ticketing platforms and other relevant tools Present findings, reports and recommendations to Service Managers in a clear and concise manner. Create best-practice reports based on data mining, analysis, and visualisation Develop and execute queries, reports and data models to extract valuable insights and present findings in a clear and understandable manner. Utilise historical data to develop forecasting models for service demand and capacity planning, enabling Databarracks to proactively address potential service challenges The Candidate The ideal candidate will have: Previous experience with data manipulation / analytical tools (such as BI, Looker, Python, SQL etc.), producing client reports, working with social platform data and accompanying analytics data with narratives Expertise using pivot tables, building charts and graphs, and sorting and filtering data A proven track record using analytical and problem-solving skills Open, clear and confident communication style in both written and verbal interaction Excellent organisational skills Strong MS Office skills including Excel and PowerPoint Exceptional attention to detail, numeracy and accuracy A keen willingness to learn and take on new challenges Personal qualities: Ability to multi-task and context-switch effectively between different activities and priorities Ability to learn quickly and share knowledge Ability to prioritise workload to ensure that team targets are met If you're looking to join a team who work on genuinely exciting projects across a wide scope of technology resilience services, then this role is for you.

Company pension, Private medical insurance