West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country. We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking. We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards. At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. The purpose of the post is: To lead the day-to-day effectiveness of service provision via the IT Service Desk Optimise team efficiency and implement best practices Set and ensure that Service Desk targets are met Full details of the post can be found in the Job Description and Person Specification. Person Specification Please study the items in this person specification carefully and when completing your application form try to describe your knowledge, skills and experience in terms of those particular items: 1. BSc Degree in Computer Studies or equivalent 2. Professional IT qualifications relevant to the main duties of the post. 3. Possess a Literacy and Numeracy qualification at Level 2. 4. Minimum 3 years’ as a Senior IT Engineer or similar role, preferably with some management or supervisory experience. 5. Extensive knowledge of Windows Server and desktop operating systems 6. Excellent knowledge of Microsoft 365, SSO, Exchange, networking, messaging and communications technologies 7. Have good working knowledge of • Cybersecurity best practices and protocols • System Monitoring 8. Ability to analyse technical and non-technical data to decipher, prioritise and act upon findings 9. Ability to plan, prioritise and complete own work to firm deadlines, whilst remaining a team player. 10. A drive to achieve and maintain excellent quality standards 11. Excellent communication skills, both written and verbal, with the ability to communicate technical information effectively to non-technical stakeholders 12. Ability to adapt to organisational change 13. Self-motivation for self-improvement and development 14. Keeping up to date with industry trends, technologies, threats and changes in the technology landscape, and willing to engage with and work in other technologies. 15. Ability to transfer knowledge to other members of the IT team and mentor less experienced staff 16. Have an awareness and understanding of equal opportunities, Prevent and Safeguarding.