£32,624 to £39,342 per annum Full time Permanent Hybrid – LCC Elephant and Castle/Home The opportunity Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large and complex technical environment? We are looking for a highly skilled and motivated IT desktop support analyst (known at the University as IT Support Analyst) to join our IT Services Division. With a can-do attitude, you'll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You'll support both staff and student computers providing a quick response to standard day-to-day issues and requests for hardware and software, as well as engaging with project work such as our desktop replacement program. This role will suit an experienced analyst looking to expand their skill set within a large environment and will include the support of both Mac and Windows technologies. Though you'll be based at our Elephant & Castle campus, occasional travel to other UAL sites may be required. About you Your profile should include: • Experience with Windows and/or Mac hardware maintenance and fault-finding on desktops, laptops and printers • Ability in deploying, configuring and managing Mac OSX or Windows 10/11 • Experience of supporting MS Office/Active Directory/Azure/Mobile Devices • Adaptability and flexibility to work at various University sites across London Knowledge of networking technologies, both wired and wireless, helpdesk / service desk call logging / service management software and experience with ITIL would be advantageous. Exposure to enterprise tools such as JamfPro and In-Tune or ZenWorks would be beneficial. As an employer of choice, University of the Arts London offers an extensive benefits package including: • Competitive salary package of £33,624 - £38,359 per annum dependent on experience • 31 days annual leave (inclusive of days between Christmas and New Year when UAL closes) plus public holidays • Competitive pension package • A healthy work-life balance for all employees We are UAL University of the Arts London is one of the top 5 universities in the world for art and design and comprises of 6 globally renowned colleges. It is a highly desirable and varied place of work and requires an innovative, high performing IT service to support this highly creative community. The University supports around 20,000 students and 5,000 staff based across 14 sites in the heart of London. The University is going through a time of change and redevelopment over the next five years and aims to improve a number of areas such as user experience, digital services and relocation and expansion to its newly built state of the art campuses. To apply please click the apply button. Closing date: 23:55, 5th November 2023. If you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at [email protected] UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.