Role: Lead Manager Croydon Reach Salary: £42,233 per annum Hours: 37.5 per week Location: Croydon Closing date: 21/01/2024 Interview date: 01/02/2024 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Manager, we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more than 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Lead Manager to join the Croydon Reach team. Thames Reach’s Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond to referrals and work flexibly to reach London’s most vulnerable. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those with immigration issues. You will: - Be responsible for directly line managing a team of outreach workers. - Ensure the team are focused on facilitating rapid accommodation outcomes for rough sleepers. - Be responsible for managing the services performance against its contract, monitoring and regularly reporting to funders on performance in meeting it’s targets. - Manage relationships with partner organisations including our commissioners and other local service providers. - Develop best practice and continuously assess barriers to ending rough sleeping. To succeed as the Lead Manager, you will be: - Outcome focused. - A decisive and effective leader that is organised and able to manage the operations of a complex, busy service. - An excellent communicator, able to form and maintain effective working relationships with our stakeholders. - Organised and able to oversee the operations of a busy outreach team. - Experience in directly managing staff, and overseeing the management of others in line with Thames Reach policies. We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: - Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). - Pension – we contribute 6.5% to your pension when you contribute 1.5%. - Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. - Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. - Life assurance – four times your annual salary. - Critical illness cover. - Other benefits including interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Beth Winter at [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.