Role: Lead Manager - Deptford Reach and Greenwich Private Rented Sector Service. Salary: £42,965 per annum Hours: 37.5 per week Contract: Fixed Term Contract until 02/2025 Location: New Cross - London Closing date: 28/01/2024 Interview date: 05/02/2024 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker, we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Lead Manager to join the Deptford Reach team. The Lead Manager is responsible for the Deptford Reach and Greenwich Private Rented Sector (PRS) and House in Muliple Occupation (HMO) services. Deptford Reach is an outreach advice service preventing homelessness in Lewisham and Southwark, operating in foodbanks, health services, and local community groups. The role involves managing the Lewisham Education Training and Education program. In addition, the role involves overseeing the Greenwich PRS HMO service, which includes procuring landlords and rooms, handling referrals, and providing ongoing support for people under 35 residing in HMOs. As a Lead Manager, you will be responsible for: Leading and managing teams based in the community providing advice and support to prevent crisis and homelessness. Instilling a culture of excellence, implementing best practices, and driving continuous improvement in casework performance. Monitoring, evaluating, and enhancing the performance of managed services, ensuring compliance with contracts and implementing improvements for overall program effectiveness. Collaborating with local organisations, landlords, foodbanks, health services, and community groups to strengthen Deptford Reach's outreach capabilities through effective partnerships. Monitoring and managing budgetary performance, identifying variations, and implementing corrective measures as needed. To succeed as the Lead Manager, you will require: Experience in providing exceptional support to vulnerable people. A demonstrated ability to lead and inspire teams, with a strong track record of managing remote teams to achieve common goals. Excellent communication skills and able to form and maintain effective working relationships with funders, local authority partners, landlords and outreach partners. Experience in confidently talking about best practise and its results to funders and other stakeholders. Experience of producing coherent and detailed reports for all stakeholders, including team members, commissioners, and senior managers. Strong organisational skills, independence and excellent proficiency in IT . We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). Pension – we contribute 6.5% to your pension when you contribute 1.5%. Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. Life assurance – four times your annual salary. Critical illness cover. Other benefits including interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Peter Charalambides [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.