Role: Lead Worker - City Outreach team Salary: £33,079 per annum Hours: 37.5 per week Location: City of London Closing date: 05/11/2023 Interview date: 17/11/2023 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker, we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Lead Worker to join the City Outreach team. Thames Reach’s Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond to referrals and work flexibly to reach London’s most vulnerable. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those with immigration issues. You will: - Be the first response to rough sleeping referrals conducting regular outreach shifts, with volunteers. - Assess the support needs of newly verified rough sleepers in a person-centred manner. - Manage a caseload of clients, identifying the quickest and most appropriate route off the street, and devise plans to achieve this. - Work alongside partner agencies to ensure that clients are accessing appropriate support to access and sustain accommodation. - Represent the team at multi-agency meetings, such as Task & Targeting meetings. - Accurately record all work done. To succeed as the Lead Worker, you will have: - Experience in flexible and responsive services to people with a history of rough sleeping and homelessness. - Strong communication skills with the ability to form and maintain effective working relationships with all partners. - A commitment to supporting people to achieve the best outcomes as they work towards independence. - Strong organisation skills, with the ability to manage conflicting priorities and deadlines. - Experience to work autonomously as well as part a team. - Strong IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone. We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: - Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). - Pension – we contribute 6.5% to your pension when you contribute 1.5%. - Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. - Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. - Life assurance – four times your annual salary. - Critical illness cover. - Other benefits including interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Charley Matthews at [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.