About Us: THE EXTRAORDINARY STORY OF SERENA’S VISION Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands. Please view the extraordinary story of Serena’s Vision here. The Role: As a Leasehold Advisor, you can make your own powerful contribution to helping our residents feel at home in Westminster. As more tenants purchase their properties under Right to Buy, we are continually looking at ways to enhance and improve the service we offer them. Accuracy, transparency and value for money are all critical. You’ll work across a wide range of activities including billing, income recovery and customer contact to deliver high-quality all-round support to our leaseholders. From calculating charges to producing statutory notices and key documentation, collecting charges to dealing with complex enquiries and complaints, no two days are the same. You’ll also be in regular communication with a wide range of people, including council staff in other teams, solicitors and other external agents. About You: Ideally, you’ll have solid experience of working in an accounting and service-based environment. While knowledge of areas such leaseholder legislation, consultation, management and billing is helpful, it is not essential, providing you are quick to learn. We do, however, look for well-developed skills in Excel, Word and Office 365. Numerate and accurate, you are able to work at pace and have good communication and customer service skills. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible. Closing date: 4 August 2024. Contact details for an informal discussion: Paul Halpin, Head of Leasehold Income and Engagement via email at [email protected]

Country: United Kingdom