Location
Ashford

Hours
Permanent, full-time (36 hours flexible)

Salary
£26,929 - £36,282 per annum (dependent on experience) plus essential car user allowance and a recruitment allowance of £3,730

About the Role
We are looking for a committed and enthusiastic Licensing Enforcement Officer to join our small but busy team. You will be responsible for enforcing provisions under the Licensing Act, Gambling Act, street trading/collections, hackney carriage/private hire, scrap metal dealers, and animal welfare. The role involves carrying out site visits and licensed premises inspections across the district, so you will need your own car for travel.

Your duties will include determining licensing applications, inspecting premises and vehicles, responding to licensing-related service requests, providing advice, investigating breaches of licensing conditions, collating evidence, preparing reports, and presenting cases for subcommittee hearings or legal proceedings. You will also contribute to the development of licensing policies and procedures.

This is a hybrid role supporting both office and home working in line with council policy, with attendance at the office required on a rota basis and as service needs dictate.

Successful candidates will be required to use the Microsoft Authenticator app on their own mobile device for secure network access.

Experience
- Good knowledge and practical experience of applying licensing law
- Experience in preparing reports and presenting cases
- Ability to work independently and as part of a high performing team

About you
- Enthusiastic, committed and self-motivated with a positive attitude
- Excellent interpersonal and communication skills, confident in dealing with members of the public
- Strong organisational and time management skills, able to work to tight deadlines and adapt to changing priorities
- Ability to process information, reason effectively, ask appropriate questions, and make timely decisions
- Tenacious with a problem-solving mindset
- Willingness to work outside normal office hours occasionally as required
- Ability to devise, learn and adapt to new systems and processes

Qualifications
- A valid driving licence and access to a vehicle insured for business use are essential due to the nature of the role and the essential car user allowance attached
- Ability to converse at ease with customers and provide advice in accurate spoken English is essential for this customer-facing role