About Us Bats are remarkable and essential to our environment. The Bat Conservation Trust (BCT) is the foremost non-governmental organisation dedicated to bat conservation and habitat protection. Our mission is to work collaboratively and with a diversity of people to achieve resilient populations of bats and improve their habitats in an ever-changing world. BCT actively works on a range of initiatives to create a better world for bats. We're passionate about preserving these unique creatures and are committed to welcoming like-minded individuals who share our dedication. We are now looking for a Membership Officer to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits Salary of £27,079.91 - £29,000 per annum 25 days' annual leave, plus Bank Holidays, increasing with service Flexible working arrangements, including a hybrid working policy Defined contributory pension scheme with 4% employer contribution Employee Assistance Programme offering 24/7 support and counselling Time off for volunteering opportunities Learning and development opportunities, including funding for personal growth Occupational sick pay Eye Care Vouchers Cycle to Work scheme Travel season ticket loans Interest free IT finance loans Free parking at our Battersea office (subject to availability) This is a rewarding opportunity for a motivated, customer-focused individual with strong administrative skills to join our passionate and purpose-driven organisation. You’ll play a vital role in connecting people with our mission, helping to grow and inspire a community that shares your passion for wildlife and conservation. What’s more, you’ll benefit from a supportive, flexible working environment with a wide range of personal development opportunities, all while contributing to the protection of one of the UK’s most fascinating and ecologically important species. The Role As a Membership Officer, you will grow and support our community of individual and corporate members. You will lead on maintaining and developing member relationships, ensuring timely communications and fulfilment, and driving recruitment and retention campaigns to grow our supporter base. Managing the end-to-end membership journey, you will process donations, update records, deliver welcome packs and co-ordinate member events. Acting as the main point of contact for membership queries, you’ll ensure a positive and engaging experience for all members. Additionally, you will: Lead on member communications, including renewals, feedback surveys and updates Support with proofreading and delivery of membership magazines and web content Coordinate membership income processing and support finance administration About You To be considered as a Membership Officer, you will need: Experience in customer relations, membership liaison or another front-of-house role Experience working with a range of software packages, such as CRMs, Mailchimp (or equivalent) and Microsoft Office Excellent administrative and organisational skills Deadline for Applications: 9am Monday 16th June 2025 Interviews (held in person or via Zoom): 30th June or 3rd/4th July 2025 (Please note, interviewees will be required to complete a phone test) Other organisations may call this role Supporter Engagement Officer, Membership Co-ordinator, Member Services Officer, Community and Membership Officer, Membership Engagement Officer, or Membership Development Co-ordinator. Webrecruit and the Bat Conservation Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re looking for an engaging and rewarding role as a Membership Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.