Location
London

Hours
Fixed term contract until 31st January 2026

Salary
£26,000 per annum

About the Role
Join our charity as a Membership Operations Administrator, helping us to support teachers, champion great teaching, and raise the status of the profession by supporting the charity’s membership operations and providing great customer service for current and prospective members. This is an exciting opportunity for someone who wants to develop their customer service and administrative skills. You will have autonomy for delivering excellent customer service to our members and offer them a seamless experience, providing timely communications and responses to queries and phone calls. You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College.

Main Areas of Work
- Manage and respond to queries from members via email and telephone, ensuring that you respond professionally and within agreed timeframes
- Support members to access their membership features, including logging on to our online platforms to access courses, content, and our online shop
- Ensure that all contact and communications are compliant with relevant data protection and security standards
- Generate regular reports on membership to inform organisational KPI reporting
- Provide administrative support during the Fellowship process
- Process invoices as part of group account management
- Provide event administration support, including uploading events to our websites, participant management, data entry, and preparing materials for face-to-face events

Experience and Skills
Essential:
- Excellent written and oral communication skills
- Experience of delivering high quality customer service, managing relationships with customers or other stakeholders and providing an excellent experience
- Confident user of technology (email, online meeting tools and Microsoft Office / Google Workspace or similar); comfortable with learning new technology systems
- Experience of administration / office work
- Excel and data analysis skills
Desirable:
- Experience of Salesforce or other CRM systems
- Experience of using Eventbrite
- Knowledge of GDPR and how it relates to the storage, retention and use of personal data
- An interest in the membership and/or education sector and the support and development of teachers

About You
You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our mission, enjoys interacting with people on a range of tasks, and is passionate about providing great customer service. Systems you would be using include Google Workspace, Salesforce, Wordpress, Moodle, Submittable, Eventbrite, Zoom, and Slack.