Multi Service Operator Salary: £26,000 per annum plus company benefits Location: London, EC2A 2EG Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday – Friday, hours within 8am and 10pm predominant shift 12pm until 8pm with 30mins unpaid lunch break Work model: Fully onsite Williams Lea seeks a Multi Service Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. The Job: The role of the Multi Service Operator is to conduct general mail room tasks. These include floor runs, courier bookings, Royal Mail bookings and offering advice to service users. The role is a pivotal role and the last step in a chain of events to ensure that the firm remains efficient. There will be occasions whereby support will be offered to other on-site Williams Lea teams. This role is multi-skilled.. Ensure all deadlines are met and renegotiate those that are unachievable in a proactive fashion by liaising directly with the client. To deal with any issues raised by escalating these to your line manager as and when required To ensure that all logs, forms and work related administration are completed in an appropriate manner Work in a tidy and safe manner at all times ensuring stock is stored in the appropriate storage areas To escalate any potential operational or Health & Safety issues to your line manager. Appraisals to be completed and returned in accordance with the instructions as given by your line manager Health & Safety issues to be raised to a member of the management team or your representative in a prompt fashion To promote the core aims and values of Williams Lea on site To ensure that any training needs are requested in writing to your line manager. Adhere to all site procedures as are recorded within the operations manual To ensure you arrive in good time ready to start work on your given shift To complete any reasonable request made by management Dealing with customer requests (Email, phone, in person & overseas) Checking stock levels of paper, reprographics supplies, stationery cupboards & general supplies Ordering stock, ad-hoc requests, printed matter, reprographics supplies, etc. Delivering Ad-hoc requests Filling stationery cupboards Stock Reconciliation Delivering files and dividers General Administrative duties Compiling information for the Managers Monthly Report (MMR) Ensure the store areas are kept tidy and free of rubbish. Ensure that old binders are sent off for recycling. Rewards and Benefits We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday, plus bank holidays(pro-rata for part time roles) Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects! Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected] (we do not accept applications to this email address).

Discounted gym membership, Private dental insurance, Private medical insurance, Referral programme, Tech scheme