Origin – Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role – New Homes Officer As New Homes Officer you will ensure successful delivery and handover of all new homes. Providing excellent customer service to all new homeowners, managing defects, snagging and site inspections, home user guides, client and video inductions, settling in visits and new scheme administration. Ensuring all new homeowners have a smooth transition into their new home. What you’ll do You will Act as the main point of contact for any for after sales issues and defects being reported in the first 12 months of occupation Attend benchmark snagging, handover and end of defects inspections for all new schemes in liaison with the project manager. Work with Sales team to advise on system and process improvements to ensure the Sales Customer Journey is supported into management and deliver these improvements with support from the wider business. Establish collection of homeowner/resident satisfaction survey data on all new schemes, using it to improve our service Work with Neighbourhoods and Lettings to set up a moving in strategy for all new developments, including access, refuse removal and unloading. Skills and experience we'd like you to have We’re looking for someone who has: A strong work ethic and an excellent telephone manner with exceptional communication and organisational skills. A sound proactive approach to work stream management A good knowledge of IT skills. Previous After Sales experience within the construction or a similar industry would be advantageous but full training would be provided. Any previous customer service or administration experience would also be beneficial. Our Values Our core values are at the heart of how we work Take the lead Create energy Build trust Be generous Stay grounded Remember the little things We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working. A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave 2 additional ‘giving something back’ volunteer days A pension scheme with contributions from 4% - 8% of your salary Family leave, compassionate leave and enhanced maternity pay Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians Interest free loans to help spread the cost of a season ticket or another big purchase Annual staff conference, team away days and annual team meal allowance Access to Perk Box for fantastic savings on everyday purchases and much more Free employee assistance programme Opportunities to join staff network groups Refer a friend bonus We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of New Homes Officer. Closing date for applications: Sunday 29 October 2023 Interviews will be held: Friday 10 November 2023 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.