The Operations Coordinator plays a pivotal role in supporting the Finance, HR, and IT departments by ensuring the smooth and efficient operation of these critical teams. As a central hub within the organisation, the Operations Coordinator is responsible for coordinating and streamlining various processes, managing a range of administrative tasks, and facilitating effective communication across departments. This role is essential for enhancing efficiency and driving productivity, allowing each team to focus on their strategic objectives and contribute to the overall success of the charity. In this position, the Operations Coordinator will identify opportunities to improve workflows and implement solutions that optimise departmental operations. By fostering collaboration and information sharing among teams, the Operations Coordinator helps to ensure that organisational goals are met, and that the charity can continue to deliver on its mission. This role offers the opportunity to be at the heart of the charity’s operations, providing vital support that enables the charity to make a meaningful impact. During peak operational periods, Coordinators at The Brilliant Club will be called upon to offer assistance and support to different teams as the need arises. This fluid role emphasises the importance of cross-team collaboration and adaptability, providing the coordinator with opportunities to contribute to various projects and initiatives across the organisation. This dynamic environment fosters professional growth and skill development while ensuring the efficient functioning of all departments and the Charity as a whole. The role will best suit someone who: - Essential – capable of adapting quickly to new systems and interfaces. - Essential – able to balance priorities effectively to complete tasks to time. - Essential – ability to understand and follow process consistently and confidently, record outcomes where required, and escalate complex cases where necessary. - Essential – good level of written and spoken English, including asking clarifying questions where needed to ensure that tasks are understood. - Essential – confident, clear and calm approach to customer service. - Essential – high level of attention to detail. - Essential – confident in using digital systems for delivery. - Essential – able to spot inefficiencies in systems, and suggest and implement improvements. - Essential – understanding of safer recruitment process in the education sector. - Essential – proactive with a willingness to help the wider team and suggest solutions to emerging issues. - Essential – adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training - Has a demonstrable passion for furthering The Brilliant Club’s mission