OPERATIONS MANAGER Salary: £60,000 - £65,000 per annum Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri) Location: Trinity Buoy Wharf, E14 0JW Excellent Company benefits including Contributory Pension and Company Car/Car Allowance About us As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. Greenwich Schools PFI runs over 2 schools and delivers key services in Cleaning, Mechanical and Electrical systems (M&E), Premises Management and Full Lifecycle replacement. About the role We have an exciting opportunity for an Operations Manager to join our friendly team working on the Tower Hamlets School (THS) PFI and Greenwich Schools contracts based at Trinity Buoy Wharf. This is a full time role working 40 hours per week, Monday to Friday between 8am and 5pm. Working closely with the Regional Account Manager, you will be responsible for the safe operational delivery of all FM services to the portfolio of schools within the contract, ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures; and continually monitor, measure and review service delivery to ensure that the contract remains within the operational profit and loss (P & L) budget and the financial targets within the company business plan are achieved or exceeded. Responsibilities Work collaboratively with all the G4S FM functions on the contract, in particular the Hard and Soft FM Contract Operations team to influence and deliver agreed contract goals and objectives. Maintain a strong working relationship with the Regional Account Manager and deputise in their absence. Establish and maintain relationships with individuals at all levels within the business and the client organisation. Ensure the FM service provision for the Tower Hamlets and Greenwich contract is in line with the contractual SLAs, KPIs and other relevant performance parameters, such that no fiscal deductions result from the application of the contractual payment application. Ensure the integration of M&E and Soft Services to provide a high level of customer satisfaction. Regularly engage with the operational team, taking on board feedback and actively responding. Liaise with the project team upon completion of any works to ensure smooth transition into business-as-usual activity. Produce timely and accurate management reporting to support the operational managers, Business Partners and Client reporting requirements. Oversee recruitment with direct reports to ensure recruitment remains a focus and that positions are recruited for with a focus on the right people. Monitor and control agreed budgets and review with the Contract Management team at monthly meetings. Manage labour costs (including temporary employees and overtime) to budget and ensure colleagues work the correct number of hours. Manage a direct relationship with the Helpdesk, utilising data from CAFM, ensure PPMs and reactive works are completed on time and to the required contractual standards. Ensure that all areas, machinery, tools, stock and materials storage areas are kept in a clean and tidy state, supported by relevant audits, including plant rooms. Lead Health and Safety meetings with direct reports, Identify Health and Safety incidents and or concerns and undertake Health and Safety audits. Ensure that safeguarding and emergency procedures are current and that all staff and contractors are aware of them and all contractors undertake a site induction. Provide robust management of Purchase Orders and ensure all Purchase Orders are raised in a timely manner. Manage and lead supply chain review meetings to ensure a good level of service delivery. Act as Deputy Responsible Person for Legionella. About you We are looking for an individual with a technical background in FM to add value to the management and delivery of both the Hard and Soft FM operations driving compliance, service delivery standards and client satisfaction. The ideal candidate will also be able to respond quickly to solutions engaging with all key stakeholders throughout. Essential A sound understanding of FM and Commercial Operations. Project planning experience. Experienced in a wide range of building projects. Commercial acumen. Experience of PFI contracts. Strong interpersonal and influencing skills. Degree educated or equivalent. Desirable CDM qualified. Legal knowledge of contract forms. A high standard of written presentational skills. FM/Building/Construction background. Demonstrable commercial technical knowledge and experience. Mechanical & Electrical working knowledge. Benefits While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; Company Car/Car Allowance Progression, training and development catered to you. Refer A Friend incentives. Company pension scheme with employer contributions. G4S Life Assurance Scheme. Subsidised healthcare plan. Charity work- Match-IT and Payroll Giving. Confidential Counselling Services. 24/7 support specialising in health and medical. Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.