Role: Operations Planning Coordinator Location: Perivale, UB6 7JD (with hybrid working after completion of training) Salary: £28,500 – £36,000 per annum plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: 40 hrs. per week, Monday – Friday 09:00 – 18:00 Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. You will own the resource planning of our resource planning within fulfilment operations, ensuring that our shifts are staffed with the optimal number of people to achieve our patient requirements and within the budgets for labour cost. You will drive continuous improvements and act as a key member of the site leadership teams. You’ll have a strong desire to always drive improvements, with a competitive spirit of always wanting to improve. This is a key role to ensuring the operation is able to perform at its maximum capacity. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme*(subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? Own the monthly, weekly and daily labour requirements, planning and ensuring the correct headcount is available for our shift management team to run their shift at the optimal level Work closely with the data team to convert forecasts provided into labour plans for our shifts Ensure that all plans produced are in line with the budgets, as set out by the Operational leadership team Review daily the success of the plan, working closely with the shift management team to refine future plans – adopting a culture of continuous improvement where you always want to achieve even better results Produce reports for key stakeholders to communicate operational metrics Assess and manage hiring and/or training requirements in line with forecasted volumes Track progress of internal training (NVQ2 / ACDA’s) alongside our shift management team, to ensure training is completed on time and in full Act as a partner to the shift management team, ensuring they have the resources to meet the requirement of their role, whilst also acting as a healthy challenge to always drive improved performance Who are we looking for? Highly numerate with an analytical mindset Good knowledge of excel, able to use formulas to streamline your work and automate tasks Understanding of financial budgets and how operational efficiencies can drive improvements in this area Proven ability to problem solve using data Strong communication skills (verbal and written), with an ability and willingness to challenge people openly in order to drive performance Prior experience of manipulating and analysing data in Excel/ Google Sheets Ability to use Excel at an intermediate level A proactive mindset, with a strong sense of curiosity and a collaborative approach to understanding and resolving a challenge Ambitious to learn and develop their career What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. #INDHP