Capita provide HR and Payroll services to over 1000 schools and academies in the UK. Our People Advisor teams provide advice and support on the application of HR policies and procedures, conditions of service and employment law, in order to reinforce effective employee relations and resourcing within their educational setting. What you'll be doing : • Provide remote telephone and email HR support to clients, ensuring accurate recording of information in the CRM system. • Apply the business assurance framework, ensuring quality, accuracy and consistency of services delivered. • Deliver the full range of professional human resources services to clients, producing work of the highest possible standard • Provide an accurate and timely remote HR service, responding to telephone and email enquiries and supporting HR cases. • Ensure a customer centric approach in the provision of services to support client retention. • Provide onsite support for clients as required, including advising at meetings, hearings, appeals, investigations. • Ensure client retention through effective relationship management and also identify opportunities to develop and grow the business. • Be an effective team player who contributes to the overall success of the HR function, supporting colleagues and teams when required. What we're looking for: • Experience in providing quality advice and guidance on high risk HR casework. • Ability to manage a varied workload utilising personal organisation skills • Up to date knowledge, understanding and practical application of employment legislation and issues including diversity in employment. • Experience of handling difficult and sensitive redundancy, discipline, capability and grievance casework. • Experience of establishing credibility with clients and communicating simply and persuasively about HR issues with non HR specialists • Ability to provide clear verbal and written advice • Ability to use IT systems to deliver HR services - ie enquiry management, casework recording • Computer literate eg experience effectively using Microsoft Packages, Word/Excel/Email. • Current and valid driving licence with own transport. This role will require occasional travel to the London Borough of Barnet What's in it for you? • A competitive basic salary (£32,000) • Competitive Annual Leave with the opportunity to buy extra leave. • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more. • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. To view our Covid-19 and process adjustments information, please visit the Capita Careers site. Equal Opportunities We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive