The place to work in pathology We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology. Job overview Do you enjoy a challenge that combines organization and problem-solving? Are you passionate about efficient workflows and ensuring equipment runs smoothly? We have an exciting opportunity for you! We're seeking a motivated individual to lead the development of our pathology equipment database for our new Indexor system. This role goes beyond data entry – you'll play a key role in enhancing a system that improves decision-making and streamlines equipment management across the organization. Your responsibilities will include: Develop and implement the framework for our new Indexor system equipment database, ensuring accurate tracking and efficient management of service, maintenance, and repairs. Serve as the central point of contact and subject matter expert for all pathology equipment inquiries, offering support and troubleshooting. Collaborate effectively with internal teams, external partners, and suppliers to maintain open communication and seamless information flow. Your Qualifications: Strong organizational skills and a keen eye for detail. Experience with databases and data management systems is preferred. Excellent communication and interpersonal skills. Ability to prioritize tasks, manage multiple projects, and meet deadlines. Proactive approach and problem-solving mindset. This role offers the chance to make a real impact, contributing to a more efficient and optimized pathology environment. Join our dynamic team and be a part of something truly innovative! Main duties of the job In this role, you'll gain in-depth knowledge of our Indexor system through dedicated training, becoming a valuable asset for its use. Leveraging this expertise, you'll play a key role in creating a new equipment database within the Indexor system. To ensure a smooth rollout, you'll visit equipment locations, coordinating and overseeing system installation. Your knowledge will translate into user-friendly guides and clear procedures (SOPs) for maintaining and managing the system. With an eye on the future, you'll contribute to strategic resource and succession planning, ensuring the system's long-term sustainability. You'll be the central point of contact for equipment inquiries, keeping stakeholders informed. Data accuracy is crucial, and you'll ensure the equipment database is comprehensive and current through occasional audits and verification checks. With a focus on improvement, you'll suggest and support service enhancements, proactively identifying areas to streamline processes and collaborating to implement changes. You'll collaborate with stakeholders, gathering insights and ensuring service excellence through regular reports and site visits. Working for our organisation Your development and learning You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals. This is managed between you and your line manager in line with your own personal and professional development ambitions. You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund. Detailed job description and main responsibilities At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more. As the new Pathology Equipment Support Co-Ordinator, your main duties and responsibilities include: Ø Create a new Indexor equipment database. Ø Co-ordinate and actively manage system installation. Ø Create user guides and SOPs for system maintenance and management. Ø Strategic resource and succession planning for system maintenance Ø Log and support all enquiries with Pathology Equipment repairs and maintenance activity in support to stakeholders. Ø Ensure that the Equipment database records are accurate, comprehensive and updated as and when required. Ø Regularly audit and update database records (through physical verification). Ø Set and maintain key performance indicators and operational targets are met. Ø Raise, highlight and report issues to the internal and external stakeholders. Ø Create Shopping carts in Ariba and complete goods receipts when required. Ø Expedite service requirements and act as business liaison with suppliers to achieve timely issue resolution. Ø Proactively identify improvements and enhancements to processes and work with process owners to implement. Ø Regularly liaise with key customers to understand supplier issues or concerns. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. Synnovis’ Corporate HQ; housing our Finance, Procurement, HR, Service Improvement and Business Development teams. We have a relaxed, but professional atmosphere with monthly corporate updates to keep you informed on our progress. Situated 5 minutes from Southwark station you will have easy access to the vibrant South Bank and local amenities Person specification Qualifications Essential criteria HND in engineering or science field GCSE English and Maths – C and above Desirable criteria Prince 2 Experience Essential criteria Experience in project management Customer service experience Database mangement Desirable criteria Experience using CAFM or Helpdesk system, e.g. ServiceNow Skills & Knowledge Essential criteria Proficient in Excel and Word Negotiation and Communication skills Desirable criteria Project planning Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location. For our Permanent workforce w e offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking development opportunities Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email [email protected] Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion. Thank you for your interest in Synnovis. Further details / informal visits contact Name Ariane Lim Job title Equipment Support Manager Email address [email protected] If you have problems applying, contact Address Synnovis Open Monday to Friday 9am to 5pm Telephone 01629 702340