The place to work in pathology We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology. Job overview This is an amazing opportunity for anyone who wants to develop and progress into a leadership role. To be considered for this role, candidates should possess high quality customer service skills and be able to demonstrate this during the selection process. Experience in a supervisory role is essential, sound knowledge of IT and strong leadership skills. This role is based at the Princess Royal University Hospital and the south sites (Beckenham Beacon & Orpington). You will be require to work in a multitude of locations ranging from Outpatients, In-patient wards, Clinics (including a variety of geographic locations). Synnovis are inviting applications to join our ever-growing team of highly skilled Phlebotomy Team Leaders. We would like to hear from people who are keen, enthusiastic, flexible and committed to improving our patient’s experience. To be considered for this role, candidates should possess excellent customer service skills, a minimum of 2 years practicing as a phlebotomist. Complaints handling and a good understanding and knowledge of Quality & Health and Safety policies and procedures would be an advantage. Do you have exceptional IT skills and experience working within a leadership or supervisory role as these attributes would be highly beneficial. You must have excellent spoken and written English, be numerate and have first class dexterity skills. Please note: You will be required to work a flexible shift pattern between 06:00am and 20:00 pm Monday – Sunday and Bank Holidays Please be aware that we expect to receive a very high number of applications and may need to close this vacancy before the closing date. We regret that we will be unable to provide individual feedback on applications. Main duties of the job To send completed blood samples to the laboratory using the appropriate resources i.e. pod system / porter or self-delivery if necessary. To assist the Phlebotomy Team Managers when ordering stock consumables and raise any concerns or suggestions surrounding stock levels To actively pursue good professional working relations with all staff groups on the wards and outpatient clinics. d. Accurate data entry of confidential student information onto the Trust computer system, requiring frequent, long periods of concentration. Assist with Phlebotomy record keeping to ensure compliance with good work practices required for the compliance of Synnovis/Trust Service Level Agreements. Escalate complex queries to senior staff members as appropriate and distribution of reports to senior managers. Ensure the smooth running of the Phlebotomy training theory and Induction days and take an active role in the theory presentation. Take an active role in Induction days and Prepare Phlebotomy information packs, advice service users on Phlebotomy training and booking process as and when needed j Complete ID checks for DBS clearance purposes and subsequently approve online applications as and when needed k. To keep appropriate records of patient activity by collecting and collating workload statistics, to ensure compliance with good work practices, and feedback to team managers using the OPMS system. L On-Call, to manage weekend phlebotomy service across KCH sites, and work on the wards if you are unable to find cover at weekends. m. Travel to other KCH sites as and when needed Working for our organisation Your development and learning You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals. This is managed between you and your line manager in line with your own personal and professional development ambitions. You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund Detailed job description and main responsibilities To oversee and lead the department from the front and ensure that it runs as effectively as possible on a daily basis. Be the first professional point of contact for both patients and staff. To collect blood samples from inpatients, outpatients and patients referred to the hospital by General Practitioners, consultant within all our sites and to collate data for quality assurance purposes. You will be required to work alongside other Team Managers and Team leaders across all sites. You will be required to work alongside other Team Managers and Team leaders within the department. The role will also require you to work with medical/nursing staff and other healthcare professionals as part of a multidisciplinary team. You will be required to undertake a range of protocol driven tasks, working to tight targets and deadlines. These tasks will include being required to handle clinical specimens, accurately record data for quality assurance monitoring procedures, as well as other administrative and supervisory duties. Concentration and attention to detail are essential to this role. The post holder will offer a helpful and professional service to all visitors and telephone callers and will assist in the provision of a high quality service. You will be supervising a team of phlebotomists and in addition to this you will be monitoring and improving training compliance for the site. Clinical To adhere to the protocols for the accurate and positive confirmation of the identity of patients prior to drawing blood samples. b. To obtain venous and capillary blood samples from patients. c. To adhere to the protocols for the accurate and positive labelling of blood samples immediately following the collection of the specimen from the patient. d. To maintain adequate stocks of sample containers, syringes and needles at workstations. e. To actively pursue good professional working relations with all staff groups on the wards and outpatient clinics. f. To be polite and sensitive to the needs of patients, their families and hospital staff. g. To act as first point of contact for staff and patients. h. Ensure the smooth running of the Phlebotomy training theory and Induction days and take an active role in the theory presentation. i. Take an active role in Induction days and Prepare Phlebotomy information packs. j. To keep appropriate records of patient activity by collecting and collating workload statistics, to ensure compliance with good work practices, and feedback to team managers using the OPMS system. k. To assist the Phlebotomy Team Manager when ordering stock consumables and raise any concerns or suggestions surrounding stock levels. l. To report to the Phlebotomy Team Manager any instance or event which may cause a service delivery failure. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. Princess Royal University Hospital is a District General Hospital, which proudly provides quality care to patients within the boroughs of Bromley and Bexley as well as Lambeth, Southwark and Lewisham. Orpington is located within South East London with a great range of shops, markets and a place where various sports can be enjoyed. It is a great place to live and work. King’s College Hospital Foundation Trust is one of the UK’s leading NHS Foundation Trusts in specialist teaching. King’s has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career. Over the last 170 years, King’s has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London. Guy’s and St Thomas’ Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Women’s Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Children’s Hospital and the Cancer Centre on the Guy’s site. Royal Brompton Hospital has a formidable international reputation for its treatment of lung and heart disease, built over more than 175 years. It has ranked in the top ten 'World's Best Specialized Hospitals' ever since Newsweek created the list in 2021. It is home to Europe's largest centre for the treatment and management of cystic fibrosis, and also sees patients suffering from asthma and chronic lung conditions. Harefield Hospital Based in Uxbridge, North West London, The hospital is one of the largest and most experienced centres in the world for heart and lung transplants. It has jointly pioneered work in the development of ‘artificial hearts’ (also known as left ventricular assist devices or LVADs). At our dedicated heart attack centre, we deal with heart attack emergencies from outer north-west London, providing primary angioplasty in our specialist catheter laboratories. We believe our arrival-to-treatment time of 27 minutes is one of the fastest in Europe. Speed of treatment has been shown to be crucial to survival in these cases. Person specification Qualifications Essential criteria Evidence of continuing professional development Education to Grade A-B in English and Math’s (or equivalent) Desirable criteria Leadership training Phlebotomy Training Qualification Experience Essential criteria 2 years of experience as phlebotomist Extensive post-training experience in relevant discipline, including troubleshooting at a senior level Experience in customer service liaison e.g. external relations, audit of and response to customer needs Understanding and knowledge of Quality & Health and Safety policies and procedures Prove of exceptional IT skills Desirable criteria Participation in quality initiatives/meetings such as audit/Scheduling Experience in Leadership or Supervisory role Skills & Knowledge Essential criteria Teamwork, Leadership, Eye for Detail, Thoroughness, Reporting, Reading Specs and Conflict Resolution, Problem Solving, Multi-Tasking, Auditing, Timeliness, Scheduling, Phlebotomy stock Knowledge Education/Training and Testing, Communication, Innovation Excellent organization ,ability to define and prioritize short-term and long-term objectives for the teams and make necessary corrections under changing circumstances Desirable criteria Knowledge of the NHS and its service provision on quality Ability to work across multiple sites Ability to act as a liaison between QA and laboratory teams Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location. For our Permanent workforce w e offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking development opportunities Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email [email protected] Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion. Thank you for your interest in Synnovis. Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Urmila Mefsut Job title Site Lead Email address [email protected] If you have problems applying, contact Address Synnovis Open Monday to Friday 9am to 5pm Telephone 01629 702340