Job Title: Platform Operations Manager Job Location: UK Flexible Location (Remote) Salary: £65,000 per annum based on 35 hours per week Contract Type: Permanent Are you ready to lead the dynamic team at the forefront of building the foundations of our production services? Are you ready to use your skills to support a global humanitarian organisation? Come join our team as the Platform Operations Manager! Picture yourself at the heart of our team, leading our efforts to move from traditional Infrastructure and Operations practices as we adopt modern enterprise approaches so enabling our talented technical engineers to deliver modern, resilient platform services and connectivity. If you have a love of solving problems, this is a fast-paced dynamic role within an ever-changing environment, where you will be reasonable for providing services essential to our mission of supporting people in crisis. Envision our staff, volunteers, supporters, and service users having a positive and consistent experience, whether remotely, at home, an international office, or in the UK. This is where your expertise will shine. Ready to shape the future if the Red Cross? Wondering about a day in the life of a Platform Operations Manager? You'll: Develop a strategic platform engineering and services plan aligned with organisational strategies. Guide engineering teams to maximise Microsoft cloud services, fostering a culture of automation for streamlined processes. Cultivate an inclusive and accountable engineering culture in line with our values. Effectively manage expectations with senior management and stakeholders, facilitating early problem-solving and needs assessment. Be accountable for the operation and delivery of platform services, ensuring high-level service/product knowledge and serving as a single point of escalation Instil excellence and drives continuous improvement in processes, methodologies, standards, and technology choices embraced by the team. What does it take to be a Platform Operations Manager? Strong leadership and team management skills with a growth mindset, continuously challenging our current delivery and operational approaches. In-depth understanding of commercial service and software licensing agreements, including Software-as-a-Service (SaaS) agreements. Broad and recent technical background, enabling effective leadership and empathy with engineers. Experience in managing a portfolio of complex platforms and services within a modern enterprise. Coaching a team of analysts and engineers in modern working practices such as Agile, DevOps, and Lean, cultivating a culture of inspiration and strong relationships. Proven experience in forecasting, planning, and optimising delivery flow, resource efficiency, and momentum. Experience in complex problem solving and leading others through change and service transition. It is desirable but not essential that you have one or more relevant DevOps, Lean, or Agile management qualification, Cloud certification, network certification, such as Cisco Networking, unified communications certification, such as Microsoft Teams Telephony, service management, such as ITIL v4 Foundation or higher. The closing date for completed applications is 23:59hrs on Thursday the 15th of February 2024 with interviews to follow. Please apply early, as we'll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date. In return for your dedication and expertise, what will you get? Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities + comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN). LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.