Location
Holborn

Hours
Monday - Friday, 9am - 5:30pm

Salary
£28,000 per annum

About the Role
Pinnacle Group is seeking a Property Coordinator to support the smooth operation of our property management services. This remote-based role involves managing site mailboxes, responding to housing management enquiries, and delegating complex issues to Property Managers. You will work on the client portal to allocate cases and repairs, handle invoices, send complaint acknowledgements, and oversee the mutual exchange process alongside Property Managers. Our Homes team operates a diverse portfolio of new and existing Affordable homes nationwide, including Affordable and Social Rent, Shared Ownership, and Supported homes.

Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, dedicated to managing and maintaining communities where people live, learn, work, and play. We pride ourselves on being a people-first organisation with a values-driven culture that has remained consistent for thirty years.

Who We’re Looking For
We are looking for a candidate who embodies our values of Trust, Respect, Involve, Challenge, and Deliver Excellence, and is committed to maintaining the confidence of our clients and communities.

Key Responsibilities
• Lead and manage the administration of the client's customer portal and site mailboxes.
• Respond to housing management queries and allocate cases to the Property Managers and Income Team as applicable.
• Ensure high-quality responses are provided to customers and that client systems are kept fully updated.
• Manage incoming repair cases logged on the system, leading the review of cases and raising repairs for rented properties alongside Property Managers.
• Support in providing data for clients' KPI reports and other reports as requested.
• Send complaint acknowledgements and assign them to Property Managers.
• Communicate clearly and effectively with residents, managing digital customer contact.
• Manage the nominations and lettings process, requesting applicants from Local Authorities, progressing through tenancy applications and referencing, and conducting tenancy sign-ups.

Experience
Prior social housing experience is essential.

About You
• Understanding of nominations and mutual exchanges.
• Excellent administrative skills.
• Ability to meet deadlines with strong organisational skills.

Our Offer
We welcome applications from all backgrounds, particularly from those who represent the communities we serve, including ex-armed forces personnel and their families. As a colleague, you will be part of an inclusive culture, with opportunities for personal development and career enhancement through learning and development. We offer a wide range of benefits, including maternity/paternity packages, flexible working arrangements, life assurance, enhanced pension scheme, additional annual leave, private medical insurance, cycle to work scheme, employee assistance programme, retail discounts, childcare assistance, season ticket loans, sick pay schemes, personal development plans, company car/car allowance, and electric vehicle scheme.