The place to work in pathology We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology. Job overview We are inviting you to apply for the fixed term Quality Officer role within Immunology department at Kings, Denmark Hill You will need to complete the online application form through Trac so it can be scored objectively in line with existing processes. An abridged Job Description for this post is provided below, the full version, including Person Specification is attached under documents. Main duties of the job You will support the Quality Manager in the clinical governance and risk management of your area. Working alongside Immunology laboratory team to ensure compliance with ISO 15189, you will act as a bridge between the Quality and Operational teams. Reporting to the Senior Quality Manager, you will have a high level of responsibility to ensure the successful delivery of pathology services, in line with our corporate objectives. Working for our organisation At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers Detailed job description and main responsibilities Provide advice and guidance as a trusted source of knowledge and best practice in quality management. Perform quality audits in line with local Standard Operating Procedures (SOPs) including use of and necessary action on the Laboratory Information Management Systems (LIMS), ensuring all Information Governance (IG) requirements are met. Maintain standards of conduct required by the HCPC to practice. Working with your local laboratory lead, support in the strategic development and service improvement of the analytical service. From a quality perspective, advice on the implementation of new techniques, equipment, and tests, as directed including all verification and validation work. Ensure all incidents and events are correctly reported in Q-Pulse and other relevant software. Provide training for colleagues in quality procedures and investigations or as part of onboarding activity, such as induction. Monitor, report and action errors, hazards, and incidents logged in the CAPA module of Q Pulse. This will include taking part in investigations of incidents and providing insight into making improvements based on outcomes. Maintain open lines of communication with Quality Manager for effective escalation of incidents. Communicate findings of service failure or serious incidents and use instances like these as opportunities to teach and develop others through your experience. Participate in appropriate clinical audits and gap analysis as required and directed and in accordance with audit schedule. Compile Quality reports, including collating and reporting of Operational Performance data. Monitor, and report on EQA and IQC procedures and be responsible for correcting problems that have been identified under supervision of the Quality Manager. Ensure all relevant equipment is maintained in line with specific requirements. Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including: Care Quality Commission · Synnovis policies and SOPs Any other body in area of responsibility Support the Quality Manager in incident investigations. Develop, prepare, write, and review relevant documents, including SOPs, COSHH and risk assessments in line with the ISO 15189 standard for your area. Ensure that all Synnovis policies and procedures are implemented and maintained. Demonstrate professionalism, patience and empathy when explaining highly complex subjects, and in particular when communicating with people who do not share same level of knowledge or understanding. Attend regular departmental meetings, as Quality representative and contribute to effective communication within the department. Deputise for the Quality Manager including attendance at meetings, as required. Take part in CPD activities to ensure that your practices and knowledge are always relevant and up to date to your specific area. King’s College Hospital Foundation Trust is one of the UK’s leading NHS Foundation Trusts in specialist teaching. King’s has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career. Over the last 170 years, King’s has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependant on your availability and location. For our Permanent workforce we offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking personal development opportunitie Person specification Qualifications Essential criteria BSc (Hons) IBMS accredited degree or equivalent HCPC State registration as a Biomedical Scientist or Clinical Scientist Desirable criteria Quality Management qualification Experience Essential criteria Significant demonstrable discipline specific practical experience Identifying errors in the analysis, interpretation and technical validation of routine, complex and specialist results Acting as owner for escalation and communication to internal service users in the event of quality/ analyser/assay failures Performing audits, investigation of Adverse Incidents and Root Cause Analysis Using Quality Management Systems (QMS) Training colleagues in QMS, disseminating changes to SOPs and regulations pertaining to quality Desirable criteria Using QPulse Involvement with external assessments /inspections e.g. UKAS/MHRA Skills and Knowledge Essential criteria Ability to troubleshoot and train those who use the QMS Ability to manage effectively in a changing dynamic environment with multiple conflicting priorities Ability to maintain focus and concentration for extended periods of time Knowledge of the correct policies and procedures to implement in relation to quality systems, with reference to ISO/UKAS Knowledge of the management of laboratory procedures in your own areas, including following health and safety legislation and procedures Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location. For our Permanent workforce w e offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking development opportunities Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email [email protected] Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion. Thank you for your interest in Synnovis. Applicant requirements You must have appropriate UK professional registration. Further details / informal visits contact Name Michael Makele Job title Senior Quality Manager Email address [email protected] If you have problems applying, contact Address Synnovis Open Monday to Friday 9am to 5pm Telephone 01629 702340