Full Time - 35 Hours per week Poplar HARCA is an award-winning housing association. We have a national reputation for our innovative approach to urban and social regeneration. We are looking for a Repairs Advisor to help to deliver a fast, efficient, value for money repair service that achieves consistently high levels of resident satisfaction. To also provide caring, professional and timely responses to all repair related contacts from a variety of sources. The postholder will be responsible for: Working as a team to ensure that all properties are safe, warm, dry and comply with requirements. Acting as first and main contact for repair requests received via telephone, email, letter, online etc Investigating and diagnosing repair matters such as condensation and unidentified leaks Carrying out repair surveys, analysing results and recommending improvements Managing, organising, and updating relevant data Dealing with, and responding to, all responsive repair related correspondence and complaints Keeping up to date with developments in legislation and best practice Closing Date: Friday 21st March 2025 (5.00pm)