Job Title: Repairs and Maintenance Advisor (x3) Hours: 35 hours (full time) Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £30,886 Contract: Permanent Application Process Please apply with your CV and a covering letter telling us: - (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role? (b) About one challenge that you’ve had around managing a customer’s expectation within the social housing arena, how you managed it, and what did you learn? (c) What you love most about working in Repairs. (d) When completing multiple tasks with competing deadlines, how do you prioritise? (e) anything else you want us to know about you. Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK. Deadline: 09:00am 25 June 2024 Interview: Monday 1 July 2024 in person at 102 Blackstock road. Requirements Requirements We are looking for a confident, people-focused individual with great interpersonal skills for this busy Repairs role. If this is you, come and join us at ISHA as one of our Repairs and Maintenance Advisor. This is an exciting opportunity for an experienced Repairs and Maintenance Advisor who understands customer needs and has a positive customer output and able to work in our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Repairs. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing a excellent customer outcome across ISHA’s portfolio and help keep our residents safe in their homes, and someone who wants to add value within an organisation. You will bring your knowledge and experience by providing advice and support to various stake holders, staff and residents by keeping CRM up to date and be able to demonstrate excellent customer service is being provided. You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing. You will work closely with the Repairs Manager to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives. Some of the key responsibilities of the role include: Manage and respond to inbound calls · Problem solving and working with other departments to obtain a resolution for the best customer outcome · Listening carefully to customers requirements · Ensure the highest standards of customer care at all times · Share best practice knowledge with colleagues to promote continuous improvement You We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused repairs service to residents, employees and senior leaders. This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in delivering our repairs service. Working closely with our key internal and external stakeholders, you will continue to work in a way that has the customers needs at the forefront of everything that you do. Providing a first-class service is a high importance of ISHA. You will be required to multitask on a daily basis and have a real desire to make a difference. You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office. Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.