Are you passionate about delivering exceptional customer service that makes a difference to the local community? An exciting opportunity has opened with Brent Housing Management for a Repairs Resolution Coordinator to join us and help us ensure our residents’ homes are safe, sound, and in good repair. It’s a fantastic time to be starting at Brent Council, as we are undertaking an ambitious transformation programme across the Council which puts our community at the heart of everything we do. About the post As Repairs Resolution Coordinator you’ll provide first contact resolution to customers of the service, with a focus on professionalism and care. You’ll coordinate bookings and appointments, ensuring smooth progression of repairs, as well as manage administrative duties with a high attention to detail. You’ll also provide support on contract management for repairs, ensuring a top-quality service is provided by our contractors. Further, you’ll handle complex cases and assist in managing disrepair, insurance claims, and complaints. The ideal candidate You should have relevant experience working in a Housing discipline or a busy customer service environment. You should also be able to demonstrate experience of managing complaints and dealing with a variety of stakeholders at all levels. You’ll have strong IT skills, with the ability to use Microsoft Office applications and a strong attention to detail. In addition you’ll have excellent communication and problem-solving skills, as well as be able to empathetically deal with customers in difficult circumstances. Working for Brent Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We’re committed to creating a supportive and dynamic work environment where you can make a real impact. We offer opportunities for professional development, a collaborative team culture, and the chance to be part of an innovative and forward-thinking organisation. Additionally, we operate a hybrid working model with office or on-site presence three times a week. Apply now, or to learn more about our roles and benefits package, please visit brenthousingcareers.com. Additional information We will be regularly reviewing applications and conducting weekly interview panels. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at https://www.cifas.org.uk/fpn. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]