As a Resident Liaison Officer, you will be the vital link between the residents we serve. You'll ensure residents are informed, respected, and valued, helping them feel empowered during building works. This role emphasises compassion, communication, and problem-solving to maintain a positive customer experience. Key Responsibilities: Attend Resident Surgeries to assist vulnerable residents with repairs and provide updates on progress. Organize consultation events and attend relevant meetings. Identify vulnerabilities and coordinate with housing officers or support services. Record and investigate complaints, ensuring timely responses to MP and Councillor inquiries. Work closely with the Performance Team to accurately log vulnerabilities in organisational systems.

Own Transport and Drivers License Experience working with vulnerable residents and tailoring communication to individual needs. Previous experience in a customer service environment (essential). Full, clean driving licence and flexibility to travel between sites. You can attend evening meetings whenever you need them.