Location
Ashton Court, Camden, North West London

Hours
Full Time, Permanent

Salary
£28,079 per annum

About the Role
You will manage the retirement housing scheme Ashton Court in Camden, which comprises 24 flats housing residents aged over 55 who are semi-independent. This role requires a compassionate individual with deep knowledge of issues affecting vulnerable people and the elderly. Regular social activities, such as coffee mornings, are part of the community engagement. As Scheme Manager, you will work closely with the Retirement Housing Manager to deliver a high-quality service. Although predominantly lone working, you will be part of a wider team of Scheme Managers serving older people across Chelmsford, Barnet, Finchley, Camden, and Hertfordshire. This rewarding position involves building strong relationships and trust with both residents and internal teams.

You will act as the main point of contact for residents and their families, write and review reports, complete risk assessments, and respond to emergency situations via the Warden Call system during daytime hours. You will ensure all Health & Safety policies and procedures are maintained, including prompt reporting and follow-up of communal repairs. Regular scheme and estate inspections, fire alarm tests, and fire safety inspections are also key responsibilities.

Our Values
At Origin Housing, our core values guide how we work: Take the lead, Create energy, Build trust, Be generous, Stay grounded, and Remember the little things. We are committed to promoting diversity, equity, inclusion, and belonging within our teams.

Our Benefits
- 25 days holiday pro rata plus bank holidays, increasing with service, with the option to buy and sell leave
- Competitive salary of £28,079 per annum
- 2 additional volunteer days
- Pension scheme with 4% - 8% employer contributions
- Family leave, compassionate leave, and enhanced maternity pay
- Simply Health cash plan for health-related expenses
- Interest-free loans for season tickets or large purchases
- Annual staff conference, team away days, and meal allowance
- Access to Perk Box for savings on everyday purchases
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus
We also provide excellent learning and development opportunities including induction programmes, course sponsorship, leadership development, mentoring, talent schemes, and professional membership support where required.

Experience
- Experience working with vulnerable adults in a semi-independent housing service
- Strong understanding of the needs of older people
- Knowledge of welfare benefits and health and safety procedures relevant to this service
- Experience supporting residents with benefit applications and making referrals for additional welfare advice
- Experience working in a customer-focused environment, preferably within the housing sector

About You
- A practical thinker and doer, able to plan, prioritise, and adapt to change
- Confident communicator with good written, verbal, and IT skills
- Ability to communicate effectively with people from diverse cultural backgrounds
- Motivated and committed to delivering a high-quality housing service
- Able to work independently while contributing to a wider team

Qualifications
No specific qualifications are stated as mandatory; however, relevant experience and skills are essential to succeed in this role.