Location
Ashton Court, Camden, London

Hours
Full Time - 37 hours per week

Salary
£28,079 per annum

About the Role
You will manage the retirement housing scheme Ashton Court in Camden, which comprises 24 flats for residents aged over 55 who are semi-independent. This full-time permanent role involves supporting vulnerable and elderly residents, fostering a safe and supportive community. Regular social activities such as coffee mornings are part of the scheme to encourage resident engagement. As Scheme Manager, you will work closely with the Retirement Housing Manager to deliver a high-quality service. Although the role involves predominantly lone working, you will be part of a wider team providing housing services to older people across Chelmsford, Barnet, Finchley, Camden, and Hertfordshire. This rewarding position requires building strong relationships and trust with both residents and internal teams.

Key Responsibilities
- Act as the main point of contact for residents and their families
- Write and review reports and complete risk assessments
- Respond to emergency situations via the Warden Call system during daytime hours
- Ensure all Health & Safety policies and procedures are maintained, including prompt reporting and follow-up of communal repairs
- Carry out regular scheme and estate inspections, including fire alarm tests and fire safety inspections

Our Values
At Origin Housing, our core values guide how we work:
- Take the lead
- Create energy
- Build trust
- Be generous
- Stay grounded
- Remember the little things

We are committed to promoting diversity, equity, inclusion, and belonging, and supporting the wellbeing of our people.

Benefits
- 25 days holiday pro rata per annum plus bank holidays, increasing with service, with the option to buy and sell leave
- 2 additional volunteer days
- Pension scheme with contributions from 4% to 8%
- Family leave, compassionate leave, and enhanced maternity pay
- Simply Health cash plan for health appointments including physiotherapy, dental, and opticians
- Interest-free loans for season tickets or large purchases
- Annual staff conference, team away days, and team meal allowance
- Access to Perk Box for savings on everyday purchases
- Free employee assistance programme
- Opportunities to join staff network groups
- Refer a friend bonus
- Comprehensive learning and development opportunities including induction, course sponsorship, leadership development, mentoring, talent schemes, and professional membership support

Experience
- Experience working with vulnerable adults in a semi-independent housing service
- Strong understanding of the needs of older people
- Knowledge of welfare benefits and health and safety procedures relevant to this service
- Experience supporting residents with benefit applications and making referrals for additional welfare advice
- Experience working in a customer-focused environment, preferably in housing

About you
- A practical thinker and doer, able to plan, prioritise, and adapt to change
- Ability to meet firm deadlines and deliver work to targets
- Confident communicator with good written, verbal, and IT skills
- Ability to communicate effectively with people from diverse cultures and backgrounds
- Committed and motivated to support older people and vulnerable residents

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills are essential to succeed in this role.