Title: Section 20 Specialist Contracts: Permanent, Full-Time Hours: 35 hours per week Persona: Agile (20-40% in office and 3-4 days working from home) Office Location: Stratford, London or Sale Point, Manchester (Our office in Sale Point, Manchester will be relocating to Old Trafford by Spring 2025) Salary: Starting from £34,904 per annum (London) £31,250 per annum (Outside London) Role Profile - Section 20 Specialist.pdf Closing date for completed applications: 24th March 2025 at 11:59pm **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Opportunity to join the Service Charge Team! We have an exciting opportunity for a Section 20 Specialist to join our growing Service Charge Team, playing a key role in ensuring L&Q complies with statutory consultation requirements while safeguarding financial recovery for major works and long-term service agreements. Are you experienced in Section 20 consultation processes, compliance, and service charge administration? Do you thrive in a fast-paced environment where accuracy, attention to detail, and stakeholder engagement are key? If this sounds like you, we’d love for you to bring your expertise to L&Q and contribute to delivering an exceptional service for our residents. Your Impact in the Role: Statutory Consultation & Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 and Commonhold & Leasehold Reform Act 2002. Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines. Resident & Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements. Collaboration & Internal Support: Work closely with teams including Homeownership, Building Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process. Process Improvement & Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance. Data & Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations. What You'll Bring: Section 20 & Leasehold Knowledge: Understanding of statutory consultation processes, service charge administration, and relevant legislation (Landlord and Tenant Act, Commonhold & Leasehold Reform Act). Strong Administrative & Organisational Skills: Ability to manage multiple consultations simultaneously, ensuring deadlines are met and compliance is maintained. Analytical & Problem-Solving Skills: Experience working with financial data, reconciling costs, and identifying risks to improve service charge recovery. Customer Service & Stakeholder Management: Excellent communication skills to engage with residents, solicitors, and internal teams, handling complex queries professionally. Attention to Detail: Ability to validate data, interpret leases, and ensure consultation processes are completed accurately. IT Proficiency: Skilled in Microsoft Excel (including VLOOKUP), Outlook, Word, and other finance or property management systems. Why Work for L&Q? L&Q is not just a workplace; it's a community. Recognised as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we offer an environment where everyone can thrive. The successful candidate will have access to our full suite of benefits, which includes: Generous Annual Leave: Starting at 28 days and increasing to 31 days after 3 years of continuous service. Excellent Pension Scheme: Double contribution up to 6%. Life Assurance: Generous non-contributory coverage. Employee Assistance Programme: Support when you need it. Recognition Bonus Scheme: Spot awards for outstanding contributions. Family-Friendly Policies: Strong support for your personal life. Diverse Networking Groups: Join groups like Kaleidoscope, Inspire & Spectrum. Volunteer Time: Up to 21 hours per year to volunteer with the charity of your choice. Learning & Development: Commitment to your professional growth. If you’re ready to apply your expertise in Section 20 legislation, service charge administration, and compliance to make a real impact, we encourage you to apply today! As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.