Security Controller* (14317) Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve. Security Controller Role at Sky HQ Osterley Working pattern Mon – Friday Salary £35,892 To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Job Overview Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development. The Ideal Candidate Knowledge Required: CCTV Licence holder where required Have a sound knowledge of Security techniques Understanding and ability to use computer systems in operation within the Control Room. Understanding of the CCTV system in operation Excellent telephone manner Think independently under pressure Understanding of all alarm systems. Understanding of computer based scheduling software Understands the need to display an official but courteous manner at all times. Understanding of Mitie and clients administrative requirements. Awareness of Building Management Systems (BMS) Responsibilities: Report to Security Team Manager regarding – Security policy and the provision of an effective security service. Day-to-day employment, welfare and disciplinary matters. Maintain security document library. Work alongside security team leaders to ensure that all teams are made aware of changes. Planning and organising daily/shift routines and activities when required by Security Team Manager Maintains a safe operating environment with full regard to Health & Safety responsibilities To remain alert at all times in the maintenance of the Control Rooms integrity and in the protection of its assets. Ensures Control Room is maintained in a state of continual operational readiness. Ensure that visitors and contractors to the Control Room - Are checked in and issued with an appropriate access pass. Are not allowed to enter the Control Room unannounced. Are aware of what actions to take in the event of an emergency. Operate public address, personal call and two-way radio systems as required. Contact police if deemed necessary. Contact the Security Team Manager if necessary. Keep Control Room and personal appearance up to the established service. Carry out additional duties as required during emergencies. Operating computer in relation to security documents, mail etc. Operating and monitoring CCTV. Monitoring of various alarm systems and carrying our appropriate procedures. Communication: Capable of communicating diplomatically and sometimes discreetly, on operational matters, with all team members and other personnel involved in security matters. Able to communicate on a daily basis with Sodexo employees, up to and including Company Directors Is able to issue and receive detailed instructions both written and verbal. Attends and contributes to team meetings and briefings that enhance team working. Documentation: Maintains visitor's signing books Maintains log of issuing and receiving keys Maintains records of lost and found property Maintains Control Room logbook. Maintain SADN Log Updates and amends Security Operating Procedures and Instructions, in consultation with the Support Security Manager and/or appropriate issuing authority.