Job Ref 43167 Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Do You want to join the leading security company in the UK? Would you like to be a part of the security team for Mitie Business Services? Where: Riverbank House 2 Swan lane London Hours: Mon -Fri 07:00 – 17:00. Hourly Rate: £14.31 What's in it for you? A friendly supportive team Training, career development Opportunities to progress Overtime opportunities A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc. About the Role: Delivering excellent customer service Good level of concentration and coordinating Good communication skills and effective report writing capabilities Physical protection of the premises from any external or internal threats and preservation of life Prevention of loss of assets, critical technology, sensitive information, or reputational damage Thorough knowledge of the client to minimise impact to business areas, escalate where appropriate and understanding of critical systems Oversee perimeter access through reception for staff, tenants, contractors, visitors, and vehicles. Undertaking patrolling, searching and emergency response procedures. Greet all staff and visitors. Inspect all passes as necessary. Assists with any enquiries. Log and announce visitors to site. Access Control. Internal and External foot patrol. Monitoring and use of CCTV, fire, intruder, and other electronic systems. Responding quickly and effectively to emergency situations and assisting with fire evacuation procedures The implementation of Health and Safety, Fire Regulations, and other in-house safety/environmental policies Specific Duties: Always arrive for shift on time. To be ready and be on post as per shift pattern. Book on with Supervisor/Control and provide full handover at end of shift. Follow the directions of the Supervisor. Wear the correct uniform for the duties in the correct way. Take the break for the prescribed time and no longer. Only smoke in designated smoking areas and NEVER on duty while on post. Do not chew gum, eat, or drink on post, use personal telephone, or lean on buildings. Stop all cyclists and politely ask them to dismount in the manner described in the AIs. Stop all skateboarders or in-line skaters as described in the AIs. Assists occupiers, visitors, and tourists with enquiries. Maintain radio communications always open. Follow designated communications protocols. Carry out patrols and investigations as required. Report and maintain a written record of all faults / incidents. Ask for advice from Supervisor when uncertain. Have a working knowledge of the Assignment Instructions Follow emergency procedures as required. Ensure personal and public safety in the carrying out of duties. To carry out reception duties when required Check your duty roster every time you are on shift. About You: Ability to demonstrate that you can problem solve under pressure. Ability to multi-task and prioritise daily workload. Passionate about delivery excellent service SC clearance – vetting will be conducted after completion of successful interview. Willing to embrace a new and exciting challenges. Essential Current valid DS SIA license Literacy Conversant with MS Office Customer focus Desirable Previous experience of working in security environment Good communications skills Behavioural Competencies “Can do” attitude. Punctual Calm under pressure. Polite Know when to call assistance, Work as part of a team Can follow instructions.

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