Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Are you dynamic, proactive, and highly organised with solid people management skills looking to work in a senior business management role supporting the Directors of Operations within the Integrated and Specialist Medicine Clinical Group and the wider Executive team. This is a critical role, delivering high quality business support to the leadership team in ISM. It's also very fast paced, the post holder will be required to deliver within demanding time frames, manage a small executive support team, and be comfortable and confident in dealing with executive level colleagues. Main duties of the job The position is part of a small team that supports the Directors of Operations and wider exec in the Integrated and Specialist Medicine Clinical Group. The post holder will be responsible for providing direct support to the Directors of Operations, ensuring they receive high quality, timely and effective administrative support in order to carry out their duties. The day to day duties will remain flexible with significant autonomy on a day to day basis; this is a fast paced and demanding role and the post holder will be required to deliver within demanding time frames. They will also be required to work across the breadth of the clinical group, wider system and Trust, to ensure the Directors of operations and wider executive team is effective in their full range of roles and duties. Working for our organisation The Integrated and Specialist Medicine Clinical Group is one of four Clinical Groups at Guy's and St Thomas' NHS Trust. It is made up of 9 Clinical Directorates; Acute and General Medicine, Dental, Medical Specialties and Specialist Ambulatory Services, Therapies and Rehabilitation, Integrated Local Services, Pharmacy and Clinical Imaging and Medical Physics, supporting the delivery of care in our hospitals and across our communities. Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. Detailed job description and main responsibilities The post holder will support the Chief Executive/Director of Operation & Partnerships to be effective in all the roles they undertake by working with them on the operational and strategic agenda, representing their views to appropriate internal and external stakeholders, commissioning and quality assuring briefing materials, ensuring that matters the Chief Executive/Director of Operations & Partnerships is responsible for are recorded and that action is commissioned, followed up and delivered. This is fast paced and demanding role and the post holder will be required to deliver within demanding time frames operational, business and strategic advice to support the Chief Executive/Director of Operations & Partnerships and the Executive Director’s across the Clinical Group Management Executive. The post holder will synthesise information from a wide range of internal and external sources, using it to provide high quality advice and support to the Chief Executive/Director of Operations & Partnerships and their team. They will also provide strategic support to a number of work streams on behalf of the Chief Executive/Director of Operations & Partnerships , ensuring they deliver as required by providing input to policy and decision making at a Trust level. The post holder will also support the delivery of the strategic priorities of the office through both internal and external partnership building, relationship management and inter professional collaboration. Key Responsibilities - Lead the strategic and operational management of the Chief Executive/Director of Operations & Partnership’s Office. - Responsible for delivering an effective service supporting the Chief Executive/Director of Operations & Partnerships and Executive Directors across the Clinical Group Management Executive team by providing high quality policy advice, information and administrative support. 0220425 Band 8A – CEO/DoOPs Senior Business Manager - Synthesise information from a wide range of internal and external sources, using it to provide high quality advice and support to the Chief Executive/Director of Operations & Partnerships and their team and to contribute to corporate policies and strategy. - Prepare briefings and various reports detailing complex and sensitive information in a systematic and logical structure to ensure the Chief Executive/Director of Operations & Partnerships and Executive members are effectively briefed and appropriately sighted on key areas. - Work collaboratively and effectively with internal and external stakeholders, including Trust clinical and corporate services, regional and national government departments, regulatory bodies and other NHS Trusts and service providers. - Accompany the Chief Executive/Director of Operations & Partnerships to key meetings and undertake follow up actions/projects as appropriate– monitoring delivery by others, challenging and securing agreement to take on actions, briefing others and reporting back to the Chief Executive/Director of Operations & Partnerships. This will involve working with other directors/staff in the achievement of outcomes from such meetings. - Take executive responsibility for tasks delegated by the Chief Executive/Director of Operations & Partnerships including working with ISM Exec Business Support to ensure the diary is planned to deliver the prioritised objectives of the Trust’s and the Chief Executive/Director of Operations & Partnerships’ objectives. Will use judgement to decide whether to commission briefing and then ensure it is delivered in time and to quality and take remedial action diplomatically and assertively where necessary. - Exercise delegated authority from the Chief Executive/Director of Operations & Partnerships to plan, monitor and manage initiatives and projects when indicated by the Chief Executive/Director of Operations & Partnerships, actions following meetings and regular reports. Ensure colleagues receive feedback and action point from Director of Operations & Partnerships activities. - Work sensitively and professionally with the highly sensitive and confidential information to which they will be privy. - Undertake any other duties which may become necessary for the efficient running of the Executive and Management Office. Person specification Experience Essential criteria Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement Experience of researching best practice and of identifying and interpreting national policy, and translating this in to local policy and procedure Experience of working in partnerships across multiple organisations to secure change Desirable criteria Experience of dealing with complex complaints Skills Essential criteria A proven ability to plan strategically and a proven track record of creating a common purpose and instilling organisational values and behaviours that promotes a corporate vision Strong analytical and problem solving skills A proven credible and influential communicator with excellent networking and negotiating skills Intellectual flexibility, including the ability to understand both operational detail and wider strategic visions, and to articulate these to others; and the ability to cope with ambiguity and perform through uncertainty Very high level analytical skills with the ability to think and plan strategically, tactically and creatively, over short, medium and long-term timeframes and to adjust plans and resource requirements accordingly Very high level of computer literacy Strong ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working Additional Information Essential criteria Leadership skills and effective teamwork Ability to meet competing deadlines Ability to listen to, question and challenge ideas when appropriate Strong sense of commitment to openness, honesty and integrity in undertaking the role High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Alice Jarvis Job title Director of Operations and Partnerships Email address [email protected] Telephone number 07747842025 Additional information