Role: Senior Service Designer (Fixed term contract for 12 months - maternity cover) Hours: 35 hours/ week Salary Paying up to £57049 Local Government Pension This salary is based on this range (£48867 - £51903) for a standard working week of 35 hours unless otherwise stated. Any offer made above this will be made up with a market supplement allowance. Part‑time employees are paid a proportion of the above amounts calculated at 1/35th for each contractual hour. Please use this 'Salary Calculator to help you calculate a pro rata salary. Application Deadline This role will be open for 3 weeks, closing on the 14th of November 2023 Summary Royal Greenwich is a vibrant borough, with a rich history and diverse community. We're proud of the work we do to serve our residents. We have a vision of a happier, healthier and more connected borough. To achieve this, we're investing heavily in our digital services and we've published our first ever digital strategy. It's what shapes what we're working on for the next four years and beyond. It's an exciting time to join us. We're searching for people-focused digital, data and technology experts to join our new team. We're focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work. Read our blog to find out more about who we are and what we're working on. The Role You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Lead Service Designer. As a Senior Service Designer, you'll take a key role in the service design community across Royal Borough of Greenwich, setting standards and leading service design of new, complex products and services. You'll directly lead on our most complex, risky and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery. We're looking for somebody who is happy to work in a complex, and also political setting to help Royal Greenwich make better decisions and solve real problems for people based on your work. You must be able to build powerful narratives based on users' needs and real stories, to convince stakeholders to implement change needed. As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding and visualising service landscape, improving and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation. You'll be an advocate for service design and support challenges in implementing and designing good services for people. Outside of your day-to-day project work, you'll be helping others learn best practice in service design. You'll also be expected to grow our Service Design Community of Practice by expanding knowledge, upskilling team members, and challenging our ways of working. You will also have the opportunity to line manage mid-weight members of staff. What You'll Do Work with different types of service across digital and non-digital channels and methods of access. Help colleagues see their services through a people lens with a design state of mind, helping them to map and discover opportunities for transformation in their areas. Help colleagues reimagine their services to improve service outcomes and reduce the cost of delivery. Contribute to identify design patterns and reusable components to tackle common problems across the organisation. Use data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture. Take a key role in developing and growing the service design community of practice, codifying ways of working. Line manage and coaching people, helping develop our people and managing performance robustly. Actively look for opportunities to improve the internal processes of knowledge management, learning and development, getting feedback, running design critique and meetings, etc. Work with senior leaders across the council to help them understand service design, helping them see what's possible. Who You Are We want to hear from people with skills in: Getting out there and running and facilitating workshops, interviews, shadowing (and facilitating other team members to do the same) to uncover insights using a range of different design research methods. Visualising end to end services using different techniques. Inclusive design -designing accessible services for our wide range of service users, thinking about the impact this may have on their lives and power dynamics in our practice. Prototyping and testing digital and non-digital services. Facilitate conversations to build understanding and alignment to help deliver intended outcomes and to support stakeholders to make well evidence-based decisions. Designing streamlined services, easy to use and easy to access. Giving direction on which tools or methods to use to solve a particular problem. You Should Be We are looking for people who share our values and principles: Committed to improving Residents' lives and opportunities Demonstrating respect and fairness Taking ownership Thrive to do things better Can work together across the council naturally curious - you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field an advocate for user-centered practices, embedded within agile delivery able to explain complex technical concepts in plain language These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing. Please keep reading: At Royal Greenwich we want our staff to thrive professionally. We are a business that that recognises and supports transferable skills and ambition So if you think you have what it takes, but don't necessarily meet every single point on the job description please still get in touch. We'd love to have a chat and see if you'd be a good fit. We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview. What we offer 28 days' annual leave. Local Government Pension scheme. The council contribute a generous amount of pension on top of your own contribution. More information can be found here. Flexible and partly remote working arrangements Mental health support, including an external counselling service Learning and development opportunities, including apprenticeships Cycle to work scheme Reduced-rate gym membership Vouchers for free eye tests Annual season ticket loans Childcare voucher scheme Greenwich One Card which entitles you to discounts at local businesses Long service awards Staff networks for mental health, LGBTQ+ support, racial equality and more Apply for this role To apply for this role, you must: Upload a CV Write and upload a cover letter Things to consider when making your application. We want to give you the best opportunity to show off your career and skills in the best way possible. Please consider the following: Your cover letter is a great way to help bring your CV to life. Think of it like a trail of breadcrumbs to lead us to want to interview you. It is unlikely that we'll shortlist you for an interview without a cover letter. This is your first opportunity to show us why you're right for this role, and your letter can show us how you fit the personal specification. Your CV should be up to date, in a readable and accessible format and pertinent to the role. Use your cover letter to talk about work that you are proud of, your values and your expectations. If you are called for interview (see below), look at the presentation and interview questions within the context of what you've already shared about yourself and think about how you can build on that foundation. To apply, select the "Apply for this job" button. Hiring process Step 1 - Upload your CV and cover letter. Step 2 - If we invite you to an interview, we will: Send details of the 5-10-minute task presentation we'd like you to do. Send your interview questions in advance. Check with you if you need any further accommodations for the interview. Step 3 - Attend the panel interview. This will usually be a 1-hour video call with up to 3 people like the hiring manager and other team members you would work with. We'll ask you to do your presentation at the start of the interview. We are keen to ensure that the video interview process doesn't interfere with your ability to present your work to its best effect. Your presentation can be talking direct to camera, slides, a PDF, or similar, and could include visual examples of your work. The panel will then ask you follow up questions. The panel will then ask a set of questions which will also have been sent to you in advance. This will give you the chance to think about your answers in depth and be able to talk with confidence. The questions will give you an opportunity to show how you meet the essential criteria of the job description. At the end you'll have the opportunity to ask the panel questions in return. Step 4 - Having an informal conversation with the Head of Service to discuss the role. If you made it to this stage, this will usually be an informal 30 mins video call with the Head of Service and sometimes other team members to explore the opportunities of working together. It is meant to be a free flow conversation to allow questions both ways. Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.