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Wembley

Service Delivery Manager

Veolia
£40,491
Full-time
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Description

Location
Wembley, HA0 1ES

Hours
40 hours per week. Monday - Friday on a rota basis + working 1 in 4 Saturdays

Salary
£40,491.36 per annum, plus Veolia benefits and pension

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you
25 days of annual leave
Access to our company pension scheme
Discounts on everything from groceries to well-known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
One paid day’s leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential
Access to company car or cash allowance

What you'll be doing
Lead safety culture: Ensure compliance, risk assessments, accident investigations, security measures
Manage daily operations: Lead team to meet performance targets and customer expectations
Customer relations: Maintain visibility, monitor standards, build relationships with stakeholders
Client partnership: Regular meetings, updates, collaborative problem-solving
Resource management: Ensure adequate staffing, skills, and vehicle availability
Staff development: Provide training, induction, and support for all team members
Equipment oversight: Monitor PPE, tools, and technology usage
Documentation: Maintain accurate records across all systems
Performance analysis: Review data, promote continuous improvement
HR responsibilities: Handle personnel matters, welfare, discipline, grievances
Staff engagement: Promote company vision and values
Budget control: Manage costs, productivity, overtime, and supplies
Communication: Keep Operations Streets Manager informed of service/team matters
Reporting: Produce written reports using various formats and data sources
General duties: Perform additional tasks as assigned by Line Manager

Requirements

Experience
Experience in developing/mentoring people
Multi-faceted stakeholder relationship management, including clients, contractors, and members
Understanding of Health & Safety

Desirable
IOSH Managing Safely - Desirable
Waste management - Desirable

About you
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

Expiry date: 01/07/2025
Service Delivery Manager
Company
Veolia
Salary
£40,491
Job Type
Full-time
Location
Wembley
Our Commitments
Disability Confident
Armed Forces Covenant
Climate Conscious
Building Diverse Workforces
Hiring Local
Flexible Working
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