Job ID: 217669 Date posted: 02/02/2024 Who you are You will be responsible for the performance of assigned service partner(s) or partners in an assigned geographical area Ireland & North Market Area including: Daily operations for services connected to internal and external service partners Operational excellence Efficiency and continuous improvement Short and mid-term capacities Cost development Lead-time development Communications Sustainability Contribute to the operations and development of the Service Fulfilment organisation both directly and through the work of with the assigned service partner(s) with a customer centric and collaborative approach in focus. Contribute to creating the right prerequisites in the organisation to enable the growth agenda and secure the Group and market Customer Fulfilment agenda is translated into the Service Fulfilment organisation. The main speaking partner for the assigned service partner(s). Essential Requirement: University degree in logistics, economics, business administration or relevant working experience. 2 - 4 years working experience in supply chain on operational and/or tactical level Experience in developing business development roadmaps Experience of working in a fast-changing environment and project management Knowledge and experience of meeting and interacting with various business partners (including external). Good presentation skills Experience in the developing and improving ways of working; problem solving experience Proven analytical and numerical skills Retail/Home Furnishing & Transport Industry Experience Self-reliant and motivated with a proven ability to work as part of a team as well as independently What you'll be doing day to day Responsible for securing high performing daily operations connected to service fulfilment through the performance of the assigned service partner(s) or partners in an assigned geographical area including planning, execution and follow up of operations, relevant negotiations, IWAY and legal compliance with a focus on quality and a customer-centric, collaborative mind-set in all touchpoints for the lowest possible cost to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability. Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through the performance of the assigned service partner(s) or partner(s) in an assigned geographical area to exceed customer expectations, provide seamless shopping experience and a great quality in meeting with the customer. Responsible for short-, mid-term and long-term operational development of assigned existing service partner(s) and that the assigned internal and/or external service partner(s) have the knowledge to perform their tasks to represent IKEA well and provide an excellent quality in the meeting with the customer. Long-term partner development to happen in close collaboration with the Strategic Sourcing function as strategic sourcing owns the supplier relationship as a whole. Responsible for ensuring short and mid-term capacities and resources in the market's service fulfilment network through the work with the assigned service partner(s) or partner(s) in an assigned geographical area to provide seamless shopping experience with great quality for the many people. Contribute to negotiate cost development of the Service Fulfilment function through the work with the assigned service partner(s) or partner(s) in an assigned geographical area Responsible for securing efficiency and implementing improvements on the market in cooperation with relevant stakeholders throughout the organisation (e.g. Store Fulfilment Operations, Fulfilment Development & Multichannel Network, Retail, Inter IKEA Logistics) to reach excellence in execution and exceed customer expectations. Contribute with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks. Responsible for promoting and stimulating entrepreneurial orientation within the assigned service partner(s) or service partner(s) in an assigned geographical area to bring development and innovation ideas to Service Fulfilment and total IKEA in close cooperation with the Group Functions. Responsible for the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment through the work with the assigned service partner(s) or service partner(s) in the assigned geographical area. About this work area IKEA UK & Ireland is a has a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is “to create a better everyday life for the many people”. We give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles. What you need to know This position is full time, you will work 39 hours per week, Monday to Friday. The role will be covering the Ireland & North Market Area and offers a salary in line with this market starting from £28,232 per annum. Site visits will be required 2-3 times per week across the market area, although this is not essential. Ideally the successful candidate will have a drivers license and car to support the coverage of the market area. To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter. Advertising Closing Date: 18 January 2024 Successfully shortlisted candidates will be invited to a virtual interview with the hiring team. 1st stage interviews will commence 18th January 2024 If you have any questions regarding the role or around the recruitment experience, please contact Emma Jones. Our co-workers bring unique ideas and talents to work every day and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/ WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.