Location
Teddington and Twickenham area

Hours
Full Time - 37.5 hours per week

Salary
£39,035 per annum

About the Role
Do you enjoy the idea of no two days being the same? Are you passionate about delivering good quality, meaningful support to people with learning disabilities and/or mental health needs, and really making a difference? Does your leadership make a real impact? Do you have experience in managing 24/7 services? If this sounds like you - then we want to hear from you! United Response is looking for an empathetic and compassionate individual, experienced in managing learning disability and mental health services to join our dynamic and creative management team. We deliver a range of different services across the London Borough of Richmond and Kingston Upon Thames area, and have a long-established presence as an experienced provider in this locality. This is a new and exciting Service Manager opportunity, that provides the right person with the opportunity to manage 3 small, existing 24/7 services alongside a brand-new service in Whitton consisting of two blocks of flats. This new, high spec accommodation offers 16 self-contained flats with some shared spaces, and people are beginning to move in, so the right candidate will be there from the beginning – leading the way and shaping the future of the service, alongside a dedicated Team Manager. As a Service Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to deliver outstanding care. Your role will involve overseeing recruitment, supervision, practice leadership and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take responsibility for financial management, ensuring budgets are carefully managed and financial processes are followed. You will be instrumental in ensuring compliance with all regulatory, safeguarding and organisational standards and be able to effectively manage, document and implement strategies and changes to ensure that the people you and your team support receive a consistently high standard of safe, quality care and support. We value each other and are a team committed to openness and striving to fulfil the potential of the people we support and our colleagues, and the ability to build strong relationships with internal teams, external agencies, and the wider community will be key to enhancing your role and the support we provide.

Experience
Passion and experience as a strong leader in social care.

About you
Minimum of NVQ Level 3 in Social Care Management (or equivalent) and willingness to undertake further vocational training. Strong knowledge of regulatory frameworks and compliance. Experience in managing budgets and financial processes. Excellent communication and relationship-building skills. IT literacy and confidence in using digital systems. Flexibility to work evenings, weekends, and on-call shifts as required.

Qualifications
Minimum of NVQ Level 3 in Social Care Management (or equivalent).