Crossness Sewage Treatment Works (STW) is one of Europe’s largest and most significant sewage treatment works, processing up to 600,000 cubic meters of wastewater daily. As a Lower Tier COMAH (Control of Major Accident Hazards) site, it carries additional health and safety responsibilities, requiring stringent compliance with complex regulations. The site uniquely blends historic infrastructure—some of which dates back to the close of the American Civil War—with cutting-edge technology, including the OFWAT innovation scheme poised to revolutionize sludge processing across the UK. Looking to the future, we plan to invest over £200 million in Crossness STW over the next decade. Additionally, the site generates nearly 750 MWh of renewable energy each week from biogas and wind power, contributing significantly to sustainable operations. What you’ll be doing as a Sewage Treatment Works Site Operations Manager This is a fantastic career opportunity for an experienced and dynamic Site Manager to steer operations at Crossness STW. This is a senior role, responsible for overseeing a team of approximately 60 frontline operations staff, including eight Performance Managers. You will ensure the delivery of exceptional health and safety standards, process management, and performance management, all while steering the site through a period of significant investment and innovation. Key areas of focus would be: - Health & Safety Leadership: Be an advocate and steer the health and safety culture at Crossness STW, with a specific focus on meeting the demanding requirements of a Lower Tier COMAH site. Ensure that best practices are integrated into daily operations and compliance is consistently met. - Process Management: Oversee the operational performance of the treatment works, ensuring that plant availability and reliability meet the required regulatory standards. - Performance Management: Drive team performance through effective management, coaching, and development, while fostering a culture of continuous improvement. - Financial Management: Manage the site’s budget, identifying efficiencies and ensuring financial accountability. - Customer & Stakeholder Relations: Maintain high levels of service to our customers and engage proactively with internal and external stakeholders. - Supply Chain Collaboration: Work closely with the supply chain to deliver major asset maintenance and enhancement programs, ensuring projects are completed on time, within budget, and to the required standards. What you should bring to the role - Proven experience managing large, multi-layered operational teams, with strong management and communication skills. - A robust understanding of health and safety management, ideally with NEBOSH or equivalent qualification. - Experience in managing complex process plants is highly desirable. - Experience managing operational budgets and driving financial efficiencies. - Excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment. What’s In It For You? Whilst enjoying a great work-life balance, the role offers a fantastic opportunity for someone looking to develop their career and take on a new and exciting opportunity in managing a complex, high-stakes environment with opportunities to work closely with senior management and contribute to high-impact projects within Thames Water. - Competitive salary up to £64,000 per annum, depending on previous experience. - Annual Leave of 26 days holiday per year increasing to 30 with the length of service (plus bank holidays). - Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution. - Personal Medical Assessments – Open to all once a year. - Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. Who are we? At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.