We have an exciting opportunity for a Slow Sand Filter Performance Manager to join a successful highly performing team in Water Production. This role is a high-profile role where you will be responsible for the day-to-day operation of Thames Water's largest Water Production Treatment works. As the successful candidate, we will require you to guide and develop a team of operatives as well as manage the performance of one of the main treatment processes for producing clean drinking water for London. The role also requires you to safely achieve specific operational outputs to the required standards across the business, within budget and deadlines. - Base Location: Hampton - TW12 2ES - Working Pattern or hours: Monday-Friday 7:30-15:36, 36 hours per week plus the inclusion of a call-out rota every 6 weeks where you will receive additional payment. What you’ll be doing as a Performance Manager - Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy. - Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets. - Delivering increasing levels of customer experience and optimising service delivery. - Preparing reports and presentations for key stakeholders as required. - Ensuring the team is in line with production plans and service agreements are met. - Working with the Technical team to ensure assets are available and in sound working order. - Managing budgets and costs to ensure you are meeting and exceeding tight financial targets while maintaining quality. - Ensuring the continued operability of the Slow Sand Filter team’s mobile plant, by certifying effective maintenance, helping diagnose faults and working with the mobile plant maintenance contractors. - You may be required to participate in an out-of-hours roster with the management team. What you should bring to the role - This is a full time role that requires focus on the continual performance and compliance of the Hampton SSF's which is a key process and also looking after 14 direct reports. - We are looking for someone who has previous experience managing and supporting a team whilst coordinating team activity. - You will be someone who can develop and encourage people within a team setting. - Previous water experience would be beneficial as well as knowing the clean water process, but not essential. - Previous industry experience would be beneficial, as would previous operation of a mobile plant. - You will have good communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and a demonstrable ability to manage workload under pressure. - You will be confident in your ability to present key findings and liaise with managers of all levels. - A strong background in process management with excellent skills in operations, engineering, finance, H&S, stakeholder engagement and customer focus is essential. - Due to the nature of the role, a valid, UK driving licence is required. What’s in it for you? - Competitive salary up to £45,000 per annum depending on skills and experience. - Full training package provided. - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) - Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution. - Personal Medical Assessments – Open to all once a year. - Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. - GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide! - Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment - WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist - Benefits on Tap, access to discounts, cashback and instant vouchers - Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid - Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay! - Ongoing performance development reviews to help you be your best and identify growth opportunities Who are we? At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment